Global Client Services Manager – Securities Services

JPMorganChase; Amsterdam; On-site; EUR 70,000 - 95,000; Full time

Job summary

J.P. Morgan seeks a Client Service Manager to join the Securities Services team in Amsterdam (or Luxembourg). The role ensures consistent service across custody, fund accounting, and middle office, while supporting monthly client reviews and resolution of escalated issues.

The CSM will work with internal partners to align client priorities, develop growth opportunities, and maintain strong client relationships. Office-based five days a week is expected.

Qualifications

• 3–4 years of relevant financial services experience, with a foundation knowledge of Securities Services products i.e. custody, fund accounting & administration
• Experience in a client facing role and ability to prepare for and participate in client meetings. Confident and articulate in leading client meetings
• Fluency in English language is preferred; Swedish also noted as a asset
• Strong attention to detail and ability to work under time pressure

Responsibilities

• Support Client Service managers with existing client activity and manage a small portfolio of clients independently
• Manage monthly client governance processes including the measurement and monitoring of agreed service levels, key performance indicators and RAG ratings
• Work with internal colleagues to create and execute plans to resolve service issues
• Identify opportunities to improve efficiency and reduce risk by enhancing the operating model and influencing client behaviours
• Ensure accurate and timely fee billing as well as timely client payment for all products
• Work with internal colleagues to ensure the client's priorities, strategy and goals are communicated and the impact is understood and prepared for in Securities Services
• Resolve client queries and issues promptly and efficiently, collaborating cross-functionally with Sales, Operations, Onboarding, Product, and Technology teams
• Travel required to visit clients throughout the year, typically linked to Service Reviews, Due Diligence meetings and strategic relationship meetings

Skills

Client facing

Communication skills

Teamwork

Problem solving

Planning and organizing

Proactive mindset

Regulatory knowledge

Resilience

Tech literacy

Tools

Microsoft Excel

PowerPoint

Word

Alteryx

Tableau

Job description

J.P. Morgan seeks a Client Service Manager to join the Securities Services team in Amsterdam (or Luxembourg). The role ensures consistent service across custody, fund accounting, and middle office, while supporting monthly client reviews and resolution of escalated issues.

The CSM will work with internal partners to align client priorities, develop growth opportunities, and maintain strong client relationships. Office-based five days a week is expected.