Global BPO - Business Analyst

DHL Express; Maastricht; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Strong pension scheme

100 days induction program

Training & development

Job summary

DHL Express Maastricht is seeking a motivated Business Analyst to drive analysis services across our Shared Service Center. You will review end-to-end processes, identify risks, and help implement improvements within the BPO roadmap.

You’ll work with a multi-national team to understand applications, roadmaps and the business context, enabling data-driven decisions. The role emphasizes continuous improvement, automation and strong collaboration with project managers, finance teams and operations,

Qualifications

• Bachelor’s degree in Finance, IT or related field or equivalent.
• Strong analytical abilities and problem-solving mindset.
• Excellent communication and presentation skills.
• Experience in project management or business analysis is a plus.

Responsibilities

• Design, communicate and deliver business analysis services within BPO programs.
• Engage user communities, mobilize stakeholders and ensure requirements are understood.
• Document processes, capabilities and requirements across projects and domains.
• Support testing, knowledge transfer and training activities; assist with gap analyses.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree

Tools

LEAN

Six Sigma

Job description

DHL Express – a company that connects people!

What makes DHL great? We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal dedication – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location which is DHL Express’ finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages.

About BPO

Our Global Business Project Organization (BPO) team has a global scope and is divided in three pools of people: Project Management, Business Analysts and Service Quality. Globally our team has approximately 100 members, based in 3 locations being Maastricht, Kuala Lumpur and Costa Rica. Our Project Manager and Business Analyst teams focus on deploying various systems, processes and tools across the Express Finance Organization, with several projects now touching other functions such as Operations, Pricing and Sales. Our Service Quality team, focuses on change management throughout the project lifecycle, performance management supporting the realization of the anticipated benefits, compliance services and issue resolution services. Working within BPO is quite challenging as we are active within multiple functional areas within the DHL Express organization and strongly focused on digitalization and automation (data science, robotics). Our core values Speed, Passion, “Can Do” attitude and “Right First Time” business mentality really apply to the way BPO works.

How will you contribute to the success of DHL?

As a Business Analyst you will execute and professionalize Business Analysis services in project that are part of the BPO roadmap. You are responsible for reviewing end-to-end assigned business processes to identify and address operational, financial and technological risks and implications. Your focus on continuous improvement, innovation and identifying improvement opportunities within every project will be fundamental to the success of the role. Your responsibilities include assisting countries and project managers to guarantee service and project success, through working closely with all relevant parties to gain in-depth understanding of processes, services, applications, roadmaps and the context in which the businesses operate. Understanding and documenting capabilities are needed to address business challenges, continuous improvement and automation.

• Design, communicate and implement excellent business analysis services;
• Ensuring user community within project scope are engaged and mobilized;
• Support implementation of analysis of an organization or business domain and document its business, processes and/ or systems, assessing the business model or its integration with technology;
• Actively assist with execution of gap analysis, identifying project requirements and follow-up until completion;
• Assisting with coordination of testing and follow up;
• Supporting with knowledge transfer, training, and documentation creation (Job Aids);
• Data gathering & analysis;
• Deliver and administer implementation of support model.

Do you have what it takes?

• Minimum Bachelor’s degree or equivalent, ideally in a related field (such as Finance, IT or business);
• Solid Finance process knowledge (OTC, FA area);
• Beneficial to possess experience/ certifications in Project Management, LEAN, Six Sigma or First Choice;
• Analytical skills, able to think and act with a cross-organizational and cross-process approach;
• Excellent communication and presentational skills;
• Some working experience in a Project Management, Business Analysis and/ or Stakeholder Management type of role;
• Beneficial to have a digital mindset with experience in automated Project Management solutions.

What’s in it for you?

As a Business Analyst you will be based in our Shared Service Center in Maastricht. You will work in a great place, as DHL Express is a certified Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:

• A competitive salary, bonus incentives and a strong pension scheme;
• Great onboarding and an intensive 100 days induction program;
• A wide range of employee benefits that support your wellbeing;
• Availability of a wide range of training and development packages;
• Social events;
• A job within a company that pays attention to our environment and future;
• RCS Grade K

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.