Global BPO - Senior Project Manager

DHL Express; Maastricht; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive onboarding

100-day introduction program

Competitive salary and pension

Job summary

DHL Maastricht location is seeking a motivated Project Manager to lead deployment projects within the Global Business Project Organization (BPO). You will oversee resources, schedules and budgets, ensuring quality and timely delivery across multiple units.

With at least six years in project management, you will drive risk mitigation, stakeholder communication, and cross-functional collaboration. PRINCE2 certification and finance process knowledge are advantageous, and you will mentor junior team

Qualifications

• Minimum six years of project management experience with a proven track record of successful project delivery.
• Strong analytical and conceptual thinking with a cross-functional mindset.
• Digital mindset and experience with automated project management solutions are advantageous.

Responsibilities

• Lead project teams to deliver projects spanning one or more business units and functions.
• Manage resources, schedules and budgets with quality gates and controls.
• Identify and mitigate risks, issues and change requests to ensure on-time delivery.
• Present project plans and status updates to Project Boards and Steering Committees.
• Coach and support less experienced team members.

Skills

Project management

Analytical thinking

Cross-functional collaboration

Digital mindset

Education

Bachelor's degree in Finance, IT, Business or related field

Tools

PRINCE2

PM software

Job description

DHL Express – a company that connects people! What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal dedication, to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start your career with DHL today at our DHL Maastricht location, which is DHL Express’ finance expertise center. This Shared Service Center offers employment to over 550 employees, representing 40 nationalities and speaking 34 languages.

For the Global Business Project Organization (BPO) department, DHL Express is looking for a motivated and results-oriented colleague who can support the development and administration of processes, tools and techniques within deployment projects that are included in the BPO roadmap, working closely with project managers.

About BPO

Our Global Business Project Organization (BPO) team has a global scope and is divided into two areas: Project Management and Business Analysts. Globally, our team consists of approximately 100 members located in Maastricht, Kuala Lumpur and Costa Rica.

Our Project Management and Business Analyst teams focus on deploying systems, processes and tools across the Express Finance organization, with projects increasingly supporting Operations, Pricing and Sales.

Working within BPO is challenging and rewarding as we collaborate across multiple functional areas and remain strongly focused on digitalization and automation, including data science and robotics. Our core values of Speed, Passion, Can Do Attitude and Right First Time are reflected in everything we do.

How will you contribute to the success of DHL?

As a Project Manager, you are responsible for leading project teams to deliver projects that span one or more business units and functions. You will manage resources, schedules and budgets while ensuring compliance with stage-gate quality and control guidelines throughout the project lifecycle.

You will manage project issues, risks and change requests to ensure successful and timely project delivery. In this role, you will have day-to-day ownership of projects and will be accountable for delivering agreed outcomes, within scope, budget and timeline, while achieving the benefits defined in the business case.

• Develop project plans that deliver required quality standards, on time and within budget.
• Implement project management plans and processes for successful end-to-end project delivery.
• Lead, direct and review the output of regional and local project managers and project teams.
• Identify and elevate deviations from project budgets.
• Track milestones and report progress against project plans.
• Identify and resolve operational issues to minimize delays.
• Develop and execute project risk mitigation plans.
• Ensure project benefits are aligned, realized and appropriately tracked.
• Analyze business processes and prioritize improvement initiatives and projects.
• Act as the liaison between project stakeholders and business leaders.
• Actively seek stakeholder feedback and challenge assumptions when appropriate.
• Present project plans and status updates to Project Boards and Steering Committees.
• Define project resource requirements and conduct post-implementation evaluations.
• Coach and support less experienced team members.
• Stay informed about industry developments, best practices and emerging technologies.

Do you have what it takes?

• Minimum Bachelor's degree, ideally in Finance, IT, Business or a related field.
• Strong finance process knowledge, including RTR, OTC, PTP and Cost Accounting.
• Project or Program Management certification (e.g., PRINCE2).
• Strong analytical and conceptual thinking skills with a cross-functional mindset.
• Minimum 6 years of project management experience with a proven track record of successful project delivery.Strong awareness of industry trends and best practices.
• Digital mindset and experience with automated project management solutions are advantageous.

What’s in it for you?

• Comprehensive onboarding and an intensive 100-day introduction program.
• Continuous learning and development opportunities throughout your DPDHL and BPO career.
• Competitive salary, bonus incentives and an attractive pension scheme.
• Employee benefits, discounts and wellbeing programs that support a healthy lifestyle.
• Social activities, including team events, Appreciation Week and sporting events.
• Opportunity to work for a company committed to sustainability through GoGreen initiatives.
• RCS Grade I.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.