Global BPO - Project Manager

DHL Express; Maastricht; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Pension scheme

Onboarding program

Learning & development

Team events

Sustainability focus

RCS Grade J

Job summary

DHL Express Maastricht is seeking a motivated Project Manager to support the Global Business Project Organization (BPO) in deploying processes, tools and techniques across multiple functions at the shared service center in Maastricht.

You will lead project planning, manage resources and risks, and ensure on‑time delivery while aligning with business benefits and quality standards. A Bachelor’s degree and PM certification are preferred.

Qualifications

• Bachelor’s degree in Finance, IT or Business.
• Finance process knowledge (RTR, OTC, PTP, Cost Accounting) is preferred.
• Project/Program management certification (e.g. PRINCE2) is desirable.

Responsibilities

• Draft and manage project plans to deliver within quality, time and budget.
• Execute project management plans for successful delivery.
• Instruct and review outputs of project team members.
• Report deviations in expenditure to adhere to budget.
• Track milestones and update progress against plan.
• Identify and resolve operational delays and risks.
• Mitigate project risks with action plans.
• Ensure project benefits alignment and tracking.
• Understand business processes and prioritize projects accordingly.
• Act as liaison between stakeholders and teams.
• Solicit stakeholder feedback and inform decisions.

Skills

Project management

Stakeholder management

Risk management

Analytical thinking

Cross-functional collaboration

Digital mindset

Education

Bachelor's degree in Finance/IT/Business

Tools

PRINCE2

Job description

DHL Express – a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal dedication, to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start your career with DHL today at our DHL Maastricht location, which is DHL Express’ finance expertise center. This Shared Service Center offers employment to over 550 employees, representing 40 nationalities and speaking 34 languages.

For the Global Business Project Organization (BPO) department, DHL Express is looking for a motivated and results-oriented colleague who can support the development and administration of processes, tools and techniques within deployment projects that are included in the BPO roadmap, working closely with project managers.

About BPO

Our Global Business Project Organization (BPO) team has a global scope and is divided into two pools of people: Project Management, and Business Analysts. Globally our team has approximately 100 members, based in 3 locations being Maastricht, Kuala Lumpur and Costa Rica. Our Project Manager and Business Analyst teams focus on deploying various systems, processes and tools across the Express Finance Organization, with several projects now touching other functions such as Operations, Pricing and Sales.

Working within BPO is quite challenging as we are active within multiple functional areas within the DHL Express organization and strongly focused on digitalization and automation (data science, robotics). Our core values Speed, Passion, “Can Do” attitude and “Right First Time” business mentality really apply to the way BPO works.

How will you contribute to the success of DHL?

As a Project Manager you are responsible for managing a project team to deliver (a) project(s) that span across one or more functions. You manage resources, schedules, and financials and adhere to stage gate quality and control guidelines throughout the full project life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. You contribute to process improvement initiatives as it relates to improving project delivery. In this role you have the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

• Draft project plans to deliver projects to achieve required quality standard, on time and on budget
• Execute project management plans and processes for successful execution of projects
• Instruct and review the output of functional project team or individual colleagues
• Report deviations on project expenditure to adhere to defined project budget
• Track project milestones, report and update progress and performance against the project plan
• Recognize and resolve operational problems and minimize delays in the delivery of projects
• Execute project risk mitigation action plans to minimize projects risks
• Responsible for overall project benefit alignment, realization and establishing tracking mechanism
• Understand business processes, identify opportunities/ solutions and prioritize projects according to relevant measurement criteria
• Act as a liaison between different project stakeholders
• Pro-actively seeks stakeholder feedback while challenging business leaders and business decisions and questions assumptions
• Present project plan and status updates to the Project Board / Steering Committee for consensus and decision making
• Determine project resources, conduct performance reviews and post implementation evaluations
• Keeps up to date on (technical) developments in own field through literature, conferences and roundtables, and industry competition

Do you have what it takes?

• Minimum Bachelor’s degree, ideally in a related field (such as Finance, IT or business)
• Finance process knowledge (e.g. in RTR, OTC, PTP, Cost Accounting)
• Project / Program management certification (e.g. PRINCE2)
• Analytical skills and capacity for conceptual thinking, able to think and act with cross-organizational and cross-process approach
• Minimum of 4 years working experience in project management capacity, demonstrating good record of project management success, both in results achieved and in use of a professional methodology
• Has current awareness of external trends and best practice
• Beneficial to have a digital mindset with experience in automated Project Management solutions

What’s in it for you?

As a Specialist Professional Change Management Analyst, you will be based in our Shared Service Center in Maastricht. DHL Express is a certified Great Place To Work, offering an environment built on trust, safety and employee development.

• Competitive salary, bonus incentives and strong pension scheme.
• Comprehensive onboarding and 100-day induction program.
• Extensive employee benefits supporting your wellbeing.
• Wide range of learning and development opportunities.
• Social and team events.
• Opportunity to contribute to a company focused on sustainability and the future.
• RCS Grade J.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.