Customer Support Agent

Randstad; Maastricht; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Bonus incentives

Strong pension

Training possibilities

38 hours/week

Hybrid work

Job summary

DHL Express Maastricht is seeking a Customer Support Agent (Frontline) to strengthen the Accounts Receivable team. This full-time role in day shifts positions you as the main contact for our international business partners, handling invoicing and the billing process.

You will resolve enquiries quickly using multiple databases, respond mainly by email, and escalate complex issues when needed. The position offers a competitive monthly salary (€2,900), a bonus scheme, a strong pension, wide

Qualifications

• Experience in a complex customer service environment.
• Fluent in Dutch and English (written and spoken); knowledge of French or German is a plus.
• Strong IT skills and experience with various software programs and databases.

Responsibilities

• Handle B2B customer enquiries via email and phone, primarily related to invoicing and (e-)billing.
• Navigate multiple databases and systems to provide accurate customer solutions.
• Maintain high service standards with fast response times for incoming requests.
• Route calls and escalate complex issues to internal teams or specialists when necessary.

Skills

Dutch language

English language

Job description

Are you ready to make an impact at DHL Express? We are looking for a Customer Support Agent (Frontline) to strengthen our Accounts Receivable team in Maastricht. Working full-time in day shifts, you will serve as the main contact for our international business partners.

what we offer

• €2900 a month
• Bonus incentives and a strong pension scheme
• Wide range of training possibilities
• 38 hours a week (fulltime)
• Shared Service Center, Maastricht
• Dynamic environment

who are you

Do you have experience in swiftly and effectively resolving enquiries for business customers, and do you thrive in a dynamic, international environment? Then this role is the perfect fit for you!

• Experience working in a complex customer service environment.
• Fluent in Dutch and English, both written and spoken (a good command of French or German is an advantage).
• Strong IT skills and experience working with various software programs and databases.

what will you do

In this role, you will be the primary point of contact for B2B customers regarding their invoices and the billing process. Around 70% of customer contact takes place via email, alongside incoming phone enquiries. You will resolve issues quickly, look up information across multiple databases, and ensure customers receive clear answers in a timely manner. You will be working in a fast-paced environment where no two days are the same.

• Handling B2B customer enquiries via email and phone, primarily related to (e-)billing and invoicing.
• Managing and navigating multiple databases and systems to provide accurate customer solutions.
• Maintaining high service standards and fast response times for incoming requests.
• Routing calls and escalating complex issues to internal teams or specialists when necessary.

where will you work

The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages. Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.

• A good salary, bonus incentives and a strong pension scheme;
• A wide range of employee benefits;
• A job in day shifts and no weekends;
• A wide range of training options;
• Hybrid work.