German-Speaking Customer Support & Localization Specialist

Marketplace integrations; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Job summary

Marketplace integrations in Amsterdam is seeking a Customer Support Specialist who is fluent in German and English. The ideal candidate will assist German-speaking customers via email, chat, and phone while also localizing support content to resonate with the market.

Responsibilities include resolving technical and billing inquiries, ensuring high customer satisfaction. The position requires at least 1 year of prior experience in customer support, but the company welcomes graduates or career-changers with the appropriate language skills.

Qualifications

• 1+ years in a customer support role preferred.
• Open to graduates or career-changers with the right language profile.
• Experience in resolving technical or billing inquiries.

Responsibilities

• Act as the dedicated support lead for German-speaking customers.
• Help localize support content and templates for the German market.
• Resolve inquiries focusing on high first-contact resolution.

Skills

Native or near-native German (C2 level)

Fluent English (C1)

Customer-centric approach

Problem-solving skills

Job description

Marketplace integrations in Amsterdam is seeking a Customer Support Specialist who is fluent in German and English. The ideal candidate will assist German-speaking customers via email, chat, and phone while also localizing support content to resonate with the market.

Responsibilities include resolving technical and billing inquiries, ensuring high customer satisfaction. The position requires at least 1 year of prior experience in customer support, but the company welcomes graduates or career-changers with the appropriate language skills.