Customer Support Specialist (German-speaking)

Marketplace integrations; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Job summary

Marketplace integrations in Amsterdam is seeking a Customer Support Specialist who is fluent in German and English. The ideal candidate will assist German-speaking customers via email, chat, and phone while also localizing support content to resonate with the market.

Responsibilities include resolving technical and billing inquiries, ensuring high customer satisfaction. The position requires at least 1 year of prior experience in customer support, but the company welcomes graduates or career-changers with the appropriate language skills.

Qualifications

• 1+ years in a customer support role preferred.
• Open to graduates or career-changers with the right language profile.
• Experience in resolving technical or billing inquiries.

Responsibilities

• Act as the dedicated support lead for German-speaking customers.
• Help localize support content and templates for the German market.
• Resolve inquiries focusing on high first-contact resolution.

Skills

Native or near-native German (C2 level)

Fluent English (C1)

Customer-centric approach

Problem-solving skills

Job description

Customer Support Specialist (German-speaking)

Market Ownership: Act as the dedicated support lead for our German-speaking customers via email, chat, and phone.

Translation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the German market.

Problem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution.

Job requirements

Requirements:

Languages: Native or near-native German (C2 level) and Fluent English (C1). Communication is 100% in German for customers and 100% in English for the internal team.

Customer-Centric: You have a natural "hospitality" mindset - you enjoy solving puzzles and making someone's day better.

Experience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile.