German-Speaking Customer Support Hero (Amsterdam)

TicketSwap; Amsterdam; Hybrid; EUR 30,000 - 42,000; Part time

Job summary

TicketSwap in Amsterdam is seeking a German-speaking Customer Support Hero to help fans with questions via chat, email and phone, working 24-32 hours per week and including weekend shifts.

You’ll fix sellers’ mistakes, drive customer satisfaction and productivity, use Intercom to manage conversations, spot recurring issues and share insights with the CX team, and collaborate with colleagues to ensure high-quality support during peak moments.

Qualifications

• Native in German and fluent in English.
• Experience working in an office or professional environment.
• Comfortable talking to customers via chat, email, and phone.
• Available for 24-32 hours per week, based in or near Amsterdam, with at least one weekend shift.
• Interest in live events, music, sports, or culture.

Responsibilities

• Fix sellers' mistakes and find ways to avoid this in the future.
• Achieve goals regarding customer satisfaction and productivity.
• Use Intercom to manage conversations and keep communication smooth.
• Spot recurring issues and share insights with the wider CX team.
• Work closely with colleagues to ensure consistent, high-quality support.
• Support during peak moments or holidays when events are busy.

Skills

German (native)

English (fluent)

Office experience

Customer support

Tools

Intercom

Job description

TicketSwap in Amsterdam is seeking a German-speaking Customer Support Hero to help fans with questions via chat, email and phone, working 24-32 hours per week and including weekend shifts.

You’ll fix sellers’ mistakes, drive customer satisfaction and productivity, use Intercom to manage conversations, spot recurring issues and share insights with the CX team, and collaborate with colleagues to ensure high-quality support during peak moments.