Part-time Customer Support (German speaking)

TicketSwap

Amsterdam

Hybrid

EUR 30,000 - 42,000

Part time

4 days ago

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Job summary

TicketSwap in Amsterdam is seeking a German-speaking Customer Support Hero to help fans with questions via chat, email and phone, working 24-32 hours per week and including weekend shifts.

You’ll fix sellers’ mistakes, drive customer satisfaction and productivity, use Intercom to manage conversations, spot recurring issues and share insights with the CX team, and collaborate with colleagues to ensure high-quality support during peak moments.

Qualifications

Native in German and fluent in English.
Experience working in an office or professional environment.
Comfortable talking to customers via chat, email, and phone.
Available for 24-32 hours per week, based in or near Amsterdam, with at least one weekend shift.
Interest in live events, music, sports, or culture.

Responsibilities

Fix sellers' mistakes and find ways to avoid this in the future.
Achieve goals regarding customer satisfaction and productivity.
Use Intercom to manage conversations and keep communication smooth.
Spot recurring issues and share insights with the wider CX team.
Work closely with colleagues to ensure consistent, high-quality support.
Support during peak moments or holidays when events are busy.

Skills

German (native)

English (fluent)

Office experience

Customer support

Tools

Intercom

Job description

At TicketSwap, we’re on a mission to enable fans to go to more events they love and support organisers in building lasting success. With over 20 million users across 42 countries, we help people buy and sell tickets with confidence.

Our Customer Support department is here to assist fans with any questions they may have about our platform. From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need. Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty.

Our Customer Support is the front line. Dealing with fan's questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a German-speaking Customer Support Hero who will be responsible for providing the best customer service to our German speaking fans!

Are you someone who enjoys helping people, staying calm under pressure, and being the human voice behind a global platform?

What You’ll Do

As a Customer Support agent, you’ll be on the front line of the TicketSwap experience. You’ll help fans with questions via chat, email and phone, and you do this with great enthusiasm.

Fix sellers' mistakes and finding ways to avoid this in the future
Achieve goals regarding customer satisfaction and productivity, in order to contribute to company wide targets
Use Intercom to manage conversations and keep communication smooth
Spot recurring issues and share insights with the wider CX team
Work closely with colleagues to ensure consistent, high-quality support
Support during peak moments or holidays (like King’s Day), when the events world is buzzing

About You

Native in German and fluent in English (written and spoken), any additional languages are a plus
Some experience working in an office or professional environment, even better if it’s in a customer support role
Comfortable talking to customers via chat, email, and phone
Calm, clear, and friendly communicator, even in stressful situations
You’re available for 24-32 hours per week, based in or near Amsterdam, and can work at least one weekend shift (Saturday or Sunday, 10:00–18:00) each week
You are stress-resistant and embrace changes
You like a fast-paced, dynamic working environment
Experience with tools like Intercom or similar support software is a plus
Interest in live events, music, sports, or culture