Full-time Customer Support (Dutch speaking)

TicketSwap; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Office in Amsterdam

Supportive international team

Job summary

TicketSwap is seeking a Dutch-speaking Customer Support Agent to be the human voice behind our global platform in Amsterdam. You will handle fan inquiries via chat, email and phone with enthusiasm and accuracy.

You will fix seller mistakes, aim to boost customer satisfaction, use Intercom for conversations, and share insights with the CX team. This is a full-time role based in or near Amsterdam with occasional peak-period coverage.

Qualifications

• Native level Dutch and fluent in English written and spoken.
• Some experience in an office or professional environment, preferably in customer support.
• Comfortable talking to customers via chat, email and phone.
• Based in or near Amsterdam and available full-time (40 hours).

Responsibilities

• Handle fans' questions via chat, email and phone with enthusiasm.
• Fix sellers' mistakes and suggest improvements to prevent recurrence.
• Hit customer satisfaction and productivity targets to support company goals.
• Use Intercom to manage conversations and maintain smooth communication.
• Share recurring issues and insights with the CX team.
• Collaborate with colleagues to ensure high-quality support.
• Occasionally support during peak moments or holidays.

Skills

Dutch native

English fluent

Customer support experience

Communication under pressure

Team collaboration

Tools

Intercom

Job description

At TicketSwap, we're on a mission to enable fans to go to more events they love and support organisers in building lasting success. With over 20 million users across 42 countries, we help people buy and sell tickets with confidence.

Our Customer Support department is here to assist fans with any questions they may have about our platform. From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need. Helping our customers solve these problems is something we value a lot and it's crucial to build trust and loyalty.

Our Customer Support is the front line. Dealing with fan's questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a Dutch-speaking Customer Support Hero who will be responsible for providing the best customer service to our Dutch speaking fans!

Are you someone who enjoys helping people, staying calm under pressure, and being the human voice behind a global platform? Keep reading

What You'll Do

As a Customer Support agent, you'll be on the front line of the TicketSwap experience. You'll help fans with questions via chat, email and phone, and you do this with great enthusiasm.

In addition, you will:

• Fix sellers' mistakes and finding ways to avoid this in the future
• Achieve goals regarding customer satisfaction and productivity, in order to contribute to company wide targets
• Use Intercom to manage conversations and keep communication smooth
• Spot recurring issues and share insights with the wider CX team
• Work closely with colleagues to ensure consistent, high-quality support
• Occasionally support during peak moments or holidays (like King's Day), when the events world is buzzing

About you

• Native level Dutch and fluent in English, both written and spoken. Additional languages are a plus.
• Some experience working in an office or professional environment, even better if it's in a customer support role
• Comfortable talking to customers via chat, email, and phone
• Calm, clear, and friendly communicator, even in stressful situations
• Available full-time (40 hours) and based in or near Amsterdam
• You are stress-resistant and embrace changes;
• You like a fast-paced, dynamic working environment
• Experience with tools like Intercom or similar support software is a plus
• Interest in live events, music, sports, or culture

Why You'll Love It Here

• Be part of a mission-driven company built by fans, for fans
• Work from our Amsterdam office
• Join a supportive, international team that helps each other grow
• Make a real impact on the experience of millions of fans worldwide

Practical Details

• Hours: 9:00-18:00, Monday to Friday
• Evenings: 1 evening shift from 12:00-21:00
• Weekends: No weekend shifts (those are covered by part-timers)
• Holidays: Occasionally working on peak event days (e.g. King's Day)
• Contract: Full-time, 7 months with the intention to extend
• Find our perks & benefits on our careerpage