Dutch Customer Support Hero for Global Event Fans

TicketSwap; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Office in Amsterdam

Supportive international team

Job summary

TicketSwap is seeking a Dutch-speaking Customer Support Agent to be the human voice behind our global platform in Amsterdam. You will handle fan inquiries via chat, email and phone with enthusiasm and accuracy.

You will fix seller mistakes, aim to boost customer satisfaction, use Intercom for conversations, and share insights with the CX team. This is a full-time role based in or near Amsterdam with occasional peak-period coverage.

Qualifications

• Native level Dutch and fluent in English written and spoken.
• Some experience in an office or professional environment, preferably in customer support.
• Comfortable talking to customers via chat, email and phone.
• Based in or near Amsterdam and available full-time (40 hours).

Responsibilities

• Handle fans' questions via chat, email and phone with enthusiasm.
• Fix sellers' mistakes and suggest improvements to prevent recurrence.
• Hit customer satisfaction and productivity targets to support company goals.
• Use Intercom to manage conversations and maintain smooth communication.
• Share recurring issues and insights with the CX team.
• Collaborate with colleagues to ensure high-quality support.
• Occasionally support during peak moments or holidays.

Skills

Dutch native

English fluent

Customer support experience

Communication under pressure

Team collaboration

Tools

Intercom

Job description

TicketSwap is seeking a Dutch-speaking Customer Support Agent to be the human voice behind our global platform in Amsterdam. You will handle fan inquiries via chat, email and phone with enthusiasm and accuracy.

You will fix seller mistakes, aim to boost customer satisfaction, use Intercom for conversations, and share insights with the CX team. This is a full-time role based in or near Amsterdam with occasional peak-period coverage.