Front Office Shift Leader | Guest Experience & Team Growth

Hotelprofessionals - Moxy/Residence Inn Houthavens; Amsterdam; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

8% holiday allowance

25 holiday days

Free parking

Travel allowance

Gym access

Recruitment bonus up to EUR 1000 gross

Vertiq smiles program

Employee discounts on Vertiq/Marriott

Career development opportunities

Job summary

Moxy & Residence Inn Houthavens Amsterdam is seeking a Front Office Shiftleader to oversee daily front desk operations and lead a dedicated team. You will manage check-ins, check-outs, and reservations while ensuring guest satisfaction and high service standards.

The role requires at least 1 year of front office experience, strong leadership and communication skills, and a good command of English (Dutch is a plus).

Qualifications

• Minimum 1-year previous experience at a front office desk.
• Good knowledge of English, Dutch is a plus.
• Strong communication and leadership skills
• Problem solving ability and stress resistance.
• Proactive attitude and team spirit
• Passion for hospitality and service
• Flexibility to work in a dynamic environment.
• A good working knowledge of Opera is desired.

Responsibilities

• Oversee daily front office operations, including check-ins, check-outs, and coordination of reservations.
• Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Ensure staff are properly trained and have the tools and equipment to carry out their duties.
• Ensure that your team are developed to provide a hospitable service in line with operating standards and procedures/brand standards.
• Develop interactive customer relations and be aware of any possible future requirements, relaying such information and ideas to the Front Office Manager for the enhancement of customer expectation.
• Be pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
• To actively support other departments and act when assistance is needed. To ensure that the whole hotel operations run smoothly from the guest's perspective with the focus on guest services desk and breakfast / evening reception areas.
• To have a full understanding of all systems and programmes e.g. Opera
• Perform other duties as assigned.

Skills

Leadership

Communication

Teamwork

Problem solving

Proactive attitude

Tools

Opera

Job description

Moxy & Residence Inn Houthavens Amsterdam is seeking a Front Office Shiftleader to oversee daily front desk operations and lead a dedicated team. You will manage check-ins, check-outs, and reservations while ensuring guest satisfaction and high service standards.

The role requires at least 1 year of front office experience, strong leadership and communication skills, and a good command of English (Dutch is a plus).