FRONT OFFICE SUPERVISOR

Leonardo Hotels Benelux; Amsterdam; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Travel allowance

Overtime paid or time off in lieu

Training opportunities

Career growth opportunities

Employee discounts on stays

Job summary

Leonardo Hotel Amsterdam Rembrandtpark is seeking a Front Office Supervisor to manage the front desk flow, ensuring smooth check-ins and check-outs while delivering warm, guest-focused service. You will coach the team, handle scheduling and keep internal and external communications running smoothly to meet daily operational goals.

The role emphasizes proactive, creative leadership, language skills in Dutch and English, and flexibility across mornings, evenings, or night shifts.

Qualifications

• Completed relevant vocational education required.
• At least 1 year Front Office experience in a similar role.
• Fluent Dutch and English both written and spoken.

Responsibilities

• Oversee full Front Office flow and ensure smooth check-in/check-out.
• Support scheduling and internal/external communication.
• Lead and coach Front Office team to deliver high service levels.
• Contribute to daily Front Office operations and ensure quality service.

Skills

Front Office experience

Team player

Proactive, creative

Fluent Dutch & English

Flexible working hours

Opera knowledge

Education

Vocational education

Tools

Opera PMS

Job description

About The Job

As a Front Office Supervisor, you are responsible for the full flow of the Front Office and ensure that every guest experiences a smooth check-in and check-out. You provide all the information they need and brighten their stay with your warm, friendly service. You motivate and coach the team with great enthusiasm, making sure everyone is ready to deliver the high level of service our guests expect. The Front Office Manager can always rely on you. You support with scheduling, internal and external communication, and actively contribute to the daily Front Office operation. Every shift brings new challenges, but one thing never changes: you deliver quality and use your creativity to surprise guests and exceed expectations.

LEONARDO HOTEL AMSTERDAM REMBRANDTPARK

By now, we have become a well‑known name in Amsterdam-West. With eighteen floors, our hotel offers a spectacular view over the entire city. On the 17th floor, you’ll find Floor17, where you can enjoy delicious cocktails and dishes at 85 meters high.

Our rooftop terrace hosts the most exciting events, such as movie nights, ice hockey games, and relaxing yoga sessions. Want to hold a meeting with a breathtaking view? That’s possible too! In short, Leonardo Hotel Amsterdam Rembrandtpark is a dynamic place to be!

Job Requirements

WHAT MAKES YOU THE PERFECT CANDIDATE ?

• You have completed a relevant vocational education and bring at least 1 year of Front Office experience in a similar role.
• You are proactive, creative and a natural team player.
• You enjoy working hard and are not afraid to take responsibility.
• You speak and write fluent Dutch and English.
• You are flexible in working hours; mornings, evenings or nights all work for you.
• Knowledge of Opera is a great plus.

What’s In It For You

• Salary range per month, gross, for ages 20 and above.
• Travel allowance when living more than 10 kilometers from work.
• Overtime can be paid out or saved as extra time off.
• Access to training opportunities through various development programmes.
• Room to grow and develop your career within the organisation.
• Possibility to purchase products like an electric bike or phone at a reduced price with an average 40 percent tax benefit via FiscFree.
• Access to a global employee discount programme for overnight stays.
• A special experience including an overnight stay with dinner and breakfast during your ‘Know Where You Work’ moment.