INDIVIDUAL RESERVATIONS AGENT

Leonardo Hotels; Amsterdam; Hybrid; EUR 22,000 - 36,000; Full time

Benefits offered by this job

Travel allowance

Overtime option

Training opportunities

Career growth

Employee discounts

Hotel overnight stay

Job summary

Leonardo Hotels in Amsterdam Rembrandtpark is seeking a Reservations Agent to be the first point of contact for guests by phone, email or messaging, handling bookings from inquiry to arrival.

You will prepare quotes, process cancellations or changes, manage complaints, and switch between tasks in a busy, hybrid office environment with cross-hotel responsibilities.

Qualifications

• At least 1 year of hotel industry experience.
• MBO level education or higher.
• Commercial mindset with guest focus.
• Outspoken and takes initiative.
• Good command of Dutch and English.

Skills

Hotel experience

Commercial mindset

Guest oriented

Proactive

Dutch-English bilingual

Education

MBO level

Tools

Opera PMS

Job description

As a Reservations Agent, you are the first point of contact for guests who reach out via phone, email, or messaging. You are responsible for the entire process from the moment a guest makes a reservation or submits a request to book, all the way until the guest arrives at the hotel.

You handle various administrative tasks such as preparing quotations, processing cancellations or modifications, and managing complaints. Attention to detail is important—you carefully check payments and ensure smooth, clear communication with guests.

Within the Reservations department, you will be given a lot of responsibility and will be expected to switch quickly between tasks. Because you work for several hotels, you’ll experience plenty of variety and challenge. Your main workplace is the Support Office at Leonardo Hotel Amsterdam Rembrandtpark, where the team works in a 50/50 hybrid model (office / remote).

SHARED SERVICES

A young, fresh, and bold hotel chain that does things just a little differently—that’s Leonardo Hotels. A no-nonsense approach is what defines us. Leonardo Hotels operates in the Benelux and has 29 hotels. The employees at our Support Office carry out work related to their expertise for all of these hotels. Sales, Marketing, Revenue, Finance, and Human Resources are all centralized and work across all hotels in the Benelux.

A fixed workplace? Not here! Team members regularly visit different hotels and occasionally work at the Support Office located at Leonardo Hotel Amsterdam Rembrandtpark. No day looks the same, making the work varied and exciting! Experience with Opera PMS? That’s a great plus!

WHAT MAKES YOU THE PERFECT CANDIDATE?

• You have at least 1 year of experience in the hotel industry.

• You have at least an MBO level of thinking and working.

• You have a commercial mindset and are guest‑oriented.

• You are outspoken and not afraid to take initiative.

• You have a good command of both Dutch and English, spoken and written.

• Experience with Opera PMS? That’s a great plus!

To be considered for this role, applicants must be an EU citizen or hold a valid work permit for the Netherlands.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.

• Travel allowance for commuting distances of 10 kilometers or more.

• Overtime can either be paid out or converted into additional time off.

• Extensive opportunities to attend training courses and further develop yourself.

• Career growth opportunities within the organization.

• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.

• Access to an employee benefits program for hotel stays.

• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.

WILL YOU JOIN US FOR COFFEE SOON?