Front Office Manager – Pre-Opening Leader in Rotterdam

Eurostars Hotel Company

Rotterdam

On-site

EUR 55,000 - 75,000

Full time

8 days ago

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Benefits offered by this job

50% discount in premium hotels

The Power Business School Training

Access to Employee Club

Free hotel nights via referral

Job summary

Eurostars Hotel Company busca un/a Front Office Manager (Equipo de Pre-Apertura) para uno de nuestros hoteles en Rotterdam, Países Bajos. El/la candidato/a ideal liderará la apertura de la oficina de recepción y coordinará al equipo para garantizar una experiencia de huésped excelente desde el inicio.

Se requiere al menos 3 años de experiencia en liderazgo en Front Office, dominio de operaciones y PMS, y fluidez en holandés e inglés.

Qualifications

Minimum 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.
Strong knowledge of Front Office operations, procedures and PMS.
Fluent in Dutch and English; additional languages like Spanish are a plus.
Leadership, organizational and problem-solving skills.
Education in Hospitality, Tourism or a related field.

Responsibilities

Leading the pre-opening setup of the Front Office department, including procedures, standards, and team structure.
Recruiting, training and developing the Front Office team to ensure excellent service delivery from day one.
Supervising daily Front Desk operations (check-in, check-out, guest relations), ensuring a seamless and high-quality guest experience.
Implementing operational processes, systems and tools in line with company standards.
Handling guest feedback and resolving issues efficiently, ensuring guest satisfaction and loyalty.
Coordinating with other departments (Housekeeping, Maintenance, F&B) to ensure smooth hotel operations.
Monitoring KPIs, budgets and performance metrics of the Front Office department.