ASSISTANT FRONT OFFICE MANAGER

Leonardo Hotels Benelux; Amsterdam; On-site; EUR 36,000 - 47,000; Full time

Benefits offered by this job

Travel allowance

Overtime paid or time off

Training opportunities

Career growth

Discounted products

Employee hotel stays

Overnight stay with dinner & breakfast

Job summary

The Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, seeks an experienced Assistant Front Office Manager to lead the Front Office team and oversee daily operations with calm assurance.

You will coach staff, manage shifts, and ensure seamless check-ins while shaping a culture of service and performance. Fluent English is required; Dutch is a plus.

This role offers growth within a dynamic hospitality group with training opportunities and a competitive monthly gross salary.

Qualifications

• Minimum 2 years of Front Office leadership in a busy hotel.
• Strong people manager who can coach and empower a team.
• Maintains calm under pressure; turns stress into structure.
• Fluent in English; Dutch is a plus.

Responsibilities

• Lead and coach the Front Office team with energy and empathy.
• Manage shifts, make decisions, ensure seamless daily operations.
• Turn guest feedback into actionable improvements.

Skills

Front Office leadership

People management

Calm under pressure

Commercial mindset

Team collaboration

English fluency

Dutch language (plus)

Job description

About The Job

For the natural leader with a sharp eye, steady presence, and a passion for people and performance.

Are you ready to step into a key operational role within a dynamic hotel environment? We are looking for an experienced and confident Assistant Front Office Manager who thrives on variety and leads with calm authority.

As Assistant Front Office Manager, you support the Front Office Manager while taking ownership of the daily operation. You help shape a culture of service, development and performance. You are hands‑on, visible and proactive, ensuring smooth check‑ins, strong teamwork and consistent high‑quality service.

What You Will Do

• Leading and coaching the Front Office team with energy and empathy.
• Taking charge during shifts, making decisions and ensuring seamless daily operations.
• Turning guest feedback and operational insights into actions and improvements.

APOLLO HOTEL AMSTERDAM, A TRIBUTE PORTFOLIO HOTEL

Located on Apollolaan in Amsterdam South, overlooking the intersection of five canals, you will find the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. With a unique interior, thoughtful amenities and an excellent city center location, this is the perfect place to stay. Our hotel is within walking distance of numerous museums, parks and the Amsterdam RAI convention center. Close by you will find the Anne Frank House, the Rijksmuseum and Dam Square. Our guests enjoy fine French cuisine at The Living Room by Bodon and international favorites at The Harbor Club Amsterdam Zuid, the place to eat in Amsterdam. In addition, the hotel offers several options for events, including a roof terrace and an outstanding ballroom, all supported by expert catering.

Job Requirements

THIS IS YOU

• You bring at least 2 years of Front Office leadership experience, ideally in a busy hotel environment.
• You are a strong people manager who knows how to coach, motivate and empower your team.
• You remain calm under pressure, tackle challenges with confidence and turn stress into structure.
• You bring a commercial mindset, using your creativity to support revenue goals and enhance the guest journey.
• You lead by example, enjoy collaboration and are always looking for opportunities to grow.
• You speak English fluently; Dutch is a plus.

To be considered for this role, applicants must be an EU citizen or hold a valid work permit for the Netherlands.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.
• Travel allowance for commuting distances of 10 kilometers or more.
• Overtime can either be paid out or converted into additional time off.
• Extensive opportunities to attend training courses and further develop yourself.
• Career growth opportunities within the organization.
• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.
• Access to an employee benefits program for hotel stays.
• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.