Commercial Coordinator - Commercial Division

Okurajobs; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Annual bonus

8% holiday allowance

25 vacation days

Pension scheme

Staff events

Staff discounts

Job summary

Hotel Okura Amsterdam is seeking a Commercial Coordinator to provide administrative, organisational and operational support to the Sales team, the Director of Sales and the Commercial Director. You ensure that commercial activities run smoothly, reports and data are accurately maintained, and different departments within the hotel work together effectively.

In this versatile role, you are an important link within the Commercial team.

Qualifications

• Experience as Sales Coordinator or similar role is preferred.
• Experience in four- or five-star hotel, luxury hospitality or high-end service is an advantage.
• Excellent organisational and planning skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and manage multiple tasks concurrently.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Knowledge of CRM/PMS or hotel sales systems is advantageous.
• Fluency in Dutch and/or English, written and spoken.

Responsibilities

• Provide day-to-day administrative and organisational support to the Sales team, Director of Sales and Commercial Director.
• Support Sales Managers with RFPs, contracting, invoicing, sales trips, site inspections and events.
• Maintain accurate client profiles, account information, and sales activities in relevant systems.
• Prepare and maintain commercial reports and monitor sales performance and targets.
• Coordinate training schedules for new Commercial employees and trainees.
• Collaborate with Marketing and other hotel departments on campaigns and initiatives.

Skills

Organisational skills

Planning

Communication skills

Multitasking

MS Office

CRM knowledge

Teamwork

Dutch/English fluency

Tools

CRM systems

PMS

Hotel sales systems

Job description

Hotel Okura Amsterdam is an international five-star hotel. Step into our world and discover how Eastern and Western influences are uniquely intertwined through our blend of Japanese and Dutch culture. Together, all our employees provide an outstanding, authentic service and experience for every guest. To achieve this, we are looking for an enthusiastic colleague to strengthen our Commercial team. Are you highly organised, commercially minded and do you enjoy supporting a dynamic Sales team? Are you proactive, accurate and do you enjoy coordinating a variety of commercial activities within a luxury hotel environment? Then this vacancy is definitely something for you!

What you can expect

As a Commercial Coordinator, you provide administrative, organisational and operational support to the Sales team, the Director of Sales and the Commercial Director. You ensure that commercial activities run smoothly, reports and data are accurately maintained, and different departments within the hotel work together effectively.

In this versatile role, you are an important link within the Commercial team. You support the Sales Managers with a wide range of activities, from RFPs, contracts and sales trips to site inspections and sales events. In addition, you maintain client information and commercial activities accurately and contribute to a professional and service-oriented working environment.

Your main responsibilities will be:

• Providing day-to-day administrative and organisational support to the Sales team, Director of Sales and Commercial Director, including preparing reports, presentations, contracts, agendas and other commercial documentation;
• Supporting Sales Managers with RFPs, contracting, invoicing, sales trips, site inspections and sales events, including pre-, during- and post-event coordination;
• Maintaining accurate and up-to-date client profiles, account information, sales activities and leads in the relevant systems;
• Preparing and maintaining commercial reports and supporting the monitoring of sales performance and targets;
• Maintaining and updating Sales SOPs;
• Supporting the Revenue department with rate loadings;
• Managing office supplies, sales materials, giveaways and other commercial resources;
• Coordinating invoices and following up with Finance and other relevant departments when required;
• Coordinating training schedules for new Commercial employees and trainees;
• Supporting market and competitor research and providing relevant information to the Sales team;
• Working closely with Marketing and other hotel departments to support commercial campaigns and initiatives;
• Maintaining a strong knowledge of the hotel's facilities, services, products and promotions to ensure accurate information is communicated internally and externally;
• Building strong relationships across departments and contributing to an professional, collaborative and service-oriented working environment;
• Proactively anticipating the needs of the Sales team and contributing to an exceptional guest experience.

What we offer

• Contract: 1 year, with the possibility of extension; we want you to stay!;
• Salary: Group 5. Click here for the salary overview;
• Bonus: 1 week's salary upon achieving the budgeted GOP (Gross Operating Profit) and a successful year-end evaluation;
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata);
• Compensation for national holidays;
• We invest in your personal and professional development with a €1,000 training and development budget;
• The Dutch Hospitality Collective Labour Agreement (Horeca CAO) applies;
• General Pension Scheme for Hospitality and Catering;
• General Survivor's Pension;
• Fun staff events, such as the annual staff party, Sinterklaas celebration, team outings and bootcamps;
• Attractive family and friends rates for overnight stays at Hotel Okura Amsterdam;
• 50% staff discount once a year at one of our restaurants;
• 20% staff discount in our restaurants;
• Travel allowance from 10 km one-way;
• After successfully completing your probationary period, you will receive an overnight stay with breakfast for two, so you can experience the hotel as a guest!

What we ask

Of course, we are primarily interested in you and what we can offer you as an employer. In addition, we expect you to have:

• Preferably relevant work experience as a Sales Coordinator, Sales Administrator, Sales Assistant, Commercial Coordinator or in a similar role;
• Experience within a four- or five-star hotel, luxury hospitality, travel or a high-end service environment is an advantage;
• Excellent organisational and planning skills, with a strong eye for detail;
• Excellent written and verbal communication skills;
• The ability to prioritise and effectively manage multiple tasks simultaneously;
• Good knowledge of Microsoft Office, particularly Outlook, Word, PowerPoint and Excel;
• Experience with CRM, PMS or hotel sales systems is an advantage;
• A proactive, flexible, reliable and solution-oriented approach;
• The ability to work independently while also contributing to a strong and successful team;
• An analytical and results-oriented mindset;
• A service-oriented attitude and a strong ability to collaborate with different departments within the hotel;
• Fluency in Dutch and/or English, both written and spoken.