Front Office Manager - 5* Hotel Rotterdam (Opening)

Eurostars Hotel Company; Rotterdam; Sur place; EUR 42 000 - 60 000; Plein temps

Résumé du poste

Eurostars Hotel Company busca un/a Front Office Manager (Pre-Opening Team) para uno de sus hoteles próximos en Rotterdam, Países Bajos. Liderará la preparación del departamento de Front Office, establecerá procedimientos y estructura de equipo, y asegurará una experiencia de alta calidad desde el primer día.

Se requiere al menos 3 años en liderazgo de Front Office, dominio de PMS y fluidez en holandés e inglés.

Qualifications

• Al menos 3 años en rol de liderazgo en Front Office, preferiblemente con experiencia de pre-apertura.
• Conocimientos sólidos de operaciones de Front Office, procedimientos y PMS.
• Nivel fluido de holandés e inglés; otro idioma es un plus.
• Habilidades de liderazgo, organización y resolución de problemas.
• Formación en Hostelería, Turismo o campo relacionado.

Responsabilités

• Dirigir la puesta en marcha del Front Office para el pre-apertura.
• Reclutar, entrenar y desarrollar al equipo de Front Office.
• Supervisar operaciones diarias de recepción (check-in/check-out) y relaciones con huéspedes.
• Implementar procesos operativos y herramientas conforme a estándares.
• Gestionar comentarios de huéspedes y resolver incidencias para la satisfacción y lealtad.
• Coordinar con otros departamentos (Housekeeping, Mantenimiento, F&B).
• Monitorear KPIs, presupuestos y métricas de rendimiento del Front Office.

Connaissances

Front Office operations

PMS

Leadership

Pre-opening experience

Dutch language

English language

Formation

Hospitality / Tourism degree

Description du poste

Descripción del puesto:

Welcome to Eurostars Hotel Company, The Happiness Industry

Eurostars Hotel Company is the hotel division of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites.

Our portfolio currently includes more than 300 hotels across over 23 countries worldwide. Our activity is backed by extensive know‑how that is reflected across all areas, from hotel management to brand values and the care we take in shaping the guest experience.

We are convinced that a company’s success lies in the development of talent and the enthusiasm of its people. For this reason, we seek individuals who are passionate about their work and eager to grow with us.

Would you like to join the Happiness Industry?

We are looking for a Front Office Manager (Pre-Opening Team) for one of our upcoming hotels in Rotterdam, The Netherlands.

What will you be responsible for?

• Leading the pre-opening setup of the Front Office department, including procedures, standards, and team structure.
• Recruiting, training and developing the Front Office team to ensure excellent service delivery from day one.
• Supervising daily Front Desk operations (check-in, check-out, guest relations), ensuring a seamless and high-quality guest experience.
• Implementing operational processes, systems and tools in line with company standards.
• Handling guest feedback and resolving issues efficiently, ensuring guest satisfaction and loyalty.
• Coordinating with other departments (Housekeeping, Maintenance, F&B) to ensure smooth hotel operations.
• Monitoring KPIs, budgets and performance metrics of the Front Office department.

What are we looking for?

• Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.
• Strong knowledge of Front Office operations, procedures and hotel management systems (PMS).
• FluentDutch and English are mandatory;additional languages like Spanish are a plus.
• Leadership, organizational and problem-solving skills.
• Education in Hospitality, Tourism or a related field.

What do we offer?

At Eurostars Hotel Company, you will be part of a leading global travel company, continuously growing and expanding, and fully committed to the professional development of its team.

In addition, as part of Eurostars Hotel Company, you will enjoy the following benefits:

• 50% discount in our premium hotels: Benefit from discounts of up to 50% in all our 4*/5* hotels around the world, and up to 20% for your family members.
• The Power Business School Training: Free and unlimited access to all training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School.
• Access to our Employee Club: Enjoy a wide range of discounts and advantages (leisure, technology, sports, fashion, and more).
• Free hotel nights: Through our referral program, we reward successful referrals with free stays.