Front Office Manager

Zaan Hotel Amsterdam-Zaandam; Zaandam; On-site; EUR 70,000 - 85,000; Full time

Benefits offered by this job

International hotel team

Dutch Horeca CAO terms

Job summary

Zaan Hotel Amsterdam Zaandam is seeking an enthusiastic Front Office Manager who can lead, coach and motivate a diverse team to deliver outstanding guest experiences across our 4-star property.

As the main point of contact for the Front Office, you will supervise daily operations, manage staff schedules, onboard new team members and collaborate with Reservations, Housekeeping, Maintenance and F&B to maintain high service standards.

Qualifications

• Experience in a supervisory or management role within hospitality.
• Strong leadership, coaching and development abilities.
• Fluent in Dutch and English.
• Able to delegate and adapt leadership style to different situations and individuals.
• Strong focus on delivering excellent guest experience.
• Excellent communication and teamwork.

Responsibilities

• Lead the Front Office team daily and be a visible floor presence.
• Coach, motivate and develop team members and provide feedback.
• Manage staff schedules and onboarding processes.
• Handle guest questions and complaints with professionalism.
• Collaborate with Reservations, Housekeeping, Maintenance, F&B and other departments.
• Identify improvements to Front Office operations.

Skills

Leading people

Coaching

Motivating teams

Guest experience focus

Communication skills

Dutch/English fluency

Tools

Mews

Job description

Do you get energy from helping people perform at their best and making sure guests feel welcome? Are you a natural coach who knows how to provide clear direction, while also recognising when a team member needs a little extra support and attention? Then we would love to hear from you!

For the 4-star Zaan Hotel Amsterdam Zaandam, we are looking for an enthusiastic Front Office Manager.

As Front Office Manager, you are the main point of contact for the Front Office team and ensure that the daily operation runs smoothly. You will work closely with the Front Office Shift Leaders and the Reservations team.

We are primarily looking for someone who is strong in leading, coaching and motivating people, and who knows how to help team members get the best out of themselves.

What will you do?

• Lead the Front Office team on a daily basis and be a visible presence on the floor;
• Coach, motivate and support the development of team members;
• Provide clear and constructive feedback and address issues when necessary;
• Maintain our service and hospitality standards;
• Support the team during busy periods and step in yourself when needed;
• Create and manage an efficient staff schedule;
• Support the onboarding of new employees and conduct performance and development conversations;
• Handle more complex guest questions and complaints;
• Work closely with Reservations, Housekeeping, Maintenance, F&B and the other hotel departments;
• Identify areas for improvement and take initiative to further develop the Front Office operation.

Experience as a Front Office Manager, Supervisor or Shift Leader is a plus, but what matters most to us is your ability to lead, inspire and develop people.

What are we looking for?

• Guest satisfaction is your top priority, and you have a strong eye for delivering an excellent guest experience;
• You have experience in a supervisory or management role within the hospitality industry;
• You are strong in coaching, motivating and developing team members;
• You know how to delegate effectively and adapt your leadership style to different situations and individuals;
• You are well organised, able to maintain an overview and set clear priorities;
• You are results-oriented and know how to achieve goals together with your team;
• You remain calm and effective during busy and challenging situations;
• You have strong communication skills and are fluent in both Dutch and English;
• Experience with Mews is a plus;
• You are flexible and enjoy being part of the team, including rolling up your sleeves and helping out when needed.

What do we offer?

• A varied role within a friendly and international hotel team;
• Plenty of room for your own initiative and ideas;
• A position where you can have a direct impact on the development of your team;
• A pleasant and informal working environment;
• Great collaboration with all departments across the hotel;
• Employment conditions in accordance with the Dutch Hospitality Industry Collective Labour Agreement (Horeca CAO).

Do you recognise yourself in this role and get energy from developing people and creating a welcoming environment for our guests? We would love to meet you!