Front Office Manager

Hilton; Den Haag; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Salary scale 8

Full-time contract

Personal and professional development

Coaching & training

Travel allowance

Team outings

Community & sustainability

Go Hilton discount

50% discount on F&B

Résumé du poste

Hilton The Hague is seeking an experienced Front Office Manager to lead the Front Office team, optimise guest satisfaction, and drive commercial opportunities in an international hotel environment.

You will mentor team members, manage schedules and budgets, and ensure a seamless guest journey while maintaining Hilton Brand Standards across departments in The Hague.

Qualifications

• 2+ years in a leadership role within a hotel environment
• Strong focus on guest satisfaction and revenue opportunities
• Excellent verbal and written English; Dutch is a plus

Responsabilités

• Lead and support Front Office operations and staff
• Monitor guest satisfaction and drive improvements
• Recognise and reward returning and VIP guests
• Promote Hilton Honors programme and cross-sell opportunities
• Coach team members in handling guest enquiries and complaints
• Oversee staffing, schedules, and Front Office budget
• Keep departments informed about hotel activities and local happenings
• Participate in management meetings and uphold Hilton standards

Connaissances

Leadership

Guest experience

Communication

Sales mindset

Team development

Problem solving

Description du poste

Exceptional Hospitality Starts with You

You are a visible presence on the floor, inspiring and motivating your team and creating an environment in which Team Members can continue to develop. At the same time, you maintain a strong focus on guest satisfaction, commercial opportunities and efficient operations. With your guest-focused and solution-oriented approach, you know how to create exceptional guest experiences every day.

Job Description

Exceptional Hospitality Starts with You

You are a visible presence on the floor, inspiring and motivating your team and creating an environment in which Team Members can continue to develop. At the same time, you maintain a strong focus on guest satisfaction, commercial opportunities and efficient operations. With your guest-focused and solution-oriented approach, you know how to create exceptional guest experiences every day.

Are you ready to bring your leadership skills and passion for hospitality to an international hotel environment? We look forward to welcoming you to Hilton The Hague.

What will you be doing?

• Leading and supporting the Front Office Team during daily operations.
• Monitoring guest satisfaction and actively identifying opportunities to continuously improve the guest experience.
• Ensuring personalised recognition of returning guests and VIP guests.
• Encouraging the team to actively promote the Hilton Honors loyalty programme.
• Supporting and coaching Team Members in handling guest enquiries and complaints, always with a guest-focused and solution-oriented approach.
• Identifying and maximising commercial opportunities through cross-selling and upselling.
• Setting and monitoring objectives for the Front Office.
• Preparing and approving schedules and ensuring optimal staffing levels.
• Managing and monitoring the departmental budget, as well as the administrative and financial processes within the Front Office.
• Ensuring the team is well informed about hotel activities, events and relevant information about The Hague and the surrounding area.
• Maintaining strong cooperation and communication with all departments throughout the hotel.
• Attending management and operational meetings.
• Ensuring compliance with and actively promoting Hilton Brand Standards and Front Office procedures.
• Conducting job interviews and contributing to the selection of new Team Members.
• Ensuring an effective onboarding process for new Team Members.
• Coaching, training and developing the team while encouraging personal and professional growth.

Who are we looking for?

• You have at least 2 years of experience in a similar leadership position, preferably within a 4- or 5-star hotel.
• You are an inspiring and supportive leader who enjoys achieving success together with the team.
• You have a strong passion for hospitality and are motivated by creating outstanding guest experiences.
• You have excellent verbal and written communication skills in English. Speaking Dutch is an advantage.
• You have strong commercial awareness and a proactive sales mindset.
• You are guest-focused and solution-oriented and are able to maintain an overview, even during busy periods.
• You recognise opportunities, take initiative and continuously look for ways to further improve the department and the guest experience.
• You are a true team player and actively contribute to a positive and professional team culture.
• You are flexible and comfortable being present at different times when required by the operation.

Qualifications

What do we offer you?

In Addition To Hilton The Hague Being Named #2 Great Place To Work In The Large & Multinational Workplaces Category, We Offer

• A salary in accordance with salary scale 8.
• A full-time contract within an international and inspiring working environment.
• Extensive opportunities for personal and professional development.
• A personal development plan and coaching to help you achieve your ambitions.
• Various training programmes and career development opportunities within Hilton.
• Travel allowance for commutes of 5 kilometres or more.
• Annual team outings, quarterly gatherings and a large Team Member party.
• The opportunity to participate in local community and sustainability projects.
• Discounted hotel stays worldwide through the Go Hilton programme.
• 50% Team Member discount on Food & Beverage at Hilton Worldwide hotels.

What is it like to work for Hilton?

Hilton is one of the world's leading hospitality companies, with a portfolio of hotels and resorts across a wide range of segments. For more than a century, Hilton has welcomed guests with outstanding service, high-quality facilities and unforgettable experiences.

Our vision, "to fill the earth with the light and warmth of hospitality", connects us across the globe. Our Team Members are at the heart of this vision and are key to our success.

As Front Office Manager, you will have the opportunity to actively contribute to this every day. Not only by creating exceptional experiences for our guests, but also by inspiring and developing your Team Members and working together to build a Front Office Team where hospitality is at the heart of everything we do.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.