Guest Service Supervisor

Hilton; Schiphol; On-site; EUR 42,000 - 54,000; Full time

Job summary

Hilton is seeking a Front Office Supervisor to join our Hotels team near Schiphol. You’ll supervise daily front office operations, ensuring seamless check-ins, check-outs and exceptional guest service across shifts.

Lead the front office team, design schedules, provide training and in-the-moment feedback, and manage guest issues. Fluency in English is required; Dutch is a plus, and a valid NL residence/work permit is needed.

Qualifications

• Experience in 4-5 star hotel environments, Front Office preferred.
• Supervisory experience in a similar role is required.
• Fluent in English (spoken and written); Dutch is an advantage.
• Must have a valid residence and work permit for the Netherlands.

Responsibilities

• Supervise front office team and ensure smooth check-ins/outs and guest service.
• Lead day-to-day team operations, schedule creation, trainings, and feedback.
• Resolve guest inquiries and escalated issues with team support.
• Manage lobby flow and real-time coverage adjustments.
• Lead department projects and ad-hoc assignments.

Skills

Customer service

Team leadership

Communication skills

IT skills

Flexibility

English fluency

Residence permit

Dutch language (advantage)

Tools

IT proficiency

Job description

Job Identification: 222404

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary Salary Scale VI

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Supervisor, you're not just supervising daily front office operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery

• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback

• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues

• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

• Manage special projects: Lead department initiatives or ad-hoc assignments

What are we looking for?

Guest Service Supervisors serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in 4-5 star hotel environment and in the Front Office
• Flexibility and adaptability to work every shift (morning, evening, night)
• Previous supervisory experience in same role
• Positive attitude and strong communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own or as part of a team
• Competent level of IT proficiency
• Fluent in English verbal and writing; Dutch is an advantage
• In the possession of a valid residence and working permit for the Netherlands

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career- help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay- we're a great place to work.