Operations Manager (f/m/d) - Staybridge Suites the Hague – Parliament

Borealis Hotel Group - HR; Den Haag; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Travel allowance and parking

Employee rates + F&B discounts

Learning & development opportunities

Recognition for great work

Career path opportunities

Zusammenfassung

Staybridge Suites The Hague – Parliament is part of Borealis Hotel Group, an expanding European hospitality company known for brands like InterContinental, Accor, Hilton and Marriott. We seek a cheerful Operations Manager to ensure smooth daily operations, motivate the team, and deliver exceptional guest experiences across stays.

You’ll lead front-of-house and back-of-house activities, manage budgets, oversee night audits, and step in as GM when needed.

Qualifikationen

• Fluent in Dutch and English (bonus points for additional languages).
• 3+ years in hotel/front office/guest service roles.
• At least 2 years leading or supervising a team.
• Extended-stay experience is a big plus.
• Experience with Opera is preferred.

Aufgaben

• Make guests feel welcomed anytime, every time.
• Handle complaints with grace, humor, and solutions.
• Build relationships, collect feedback, and turn stays into returning visits.
• Inspect front and back of house and fix issues before guests notice them.
• Lead, coach, support, motivate and rescue when needed.
• Plan staffing, set goals, give feedback, help people grow.

Kenntnisse

Dutch language

English language

Team leadership

Guest service

Operations experience

Budget awareness

Opera PMS

Tools

Opera PMS

Jobbeschreibung

Borealis Hotel Group

Is an expanding European hospitality company which develops, owns, operates and manages select-service, full-service and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amstelveen & Wiesbaden, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.

About Us

Borealis Hotel Group

Is an expanding European hospitality company which develops, owns, operates and manages select-service, full-service and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amstelveen & Wiesbaden, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.

Our vision and values

We consider our values to be self‑evident. Nevertheless, they are indispensable to achieve our ultimate goals: To be the most attractive hotel operator for employees, brands & investors, by delivering operational excellence that results in the highest guest satisfaction.

What Sets Us Apart

• The soul of our hotels, which are a result of the behaviour of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating joyful people experiences together: for our guests, our colleagues and stakeholders! We love the hotel industry!
• The combination of high standards of professionalism and quality as well as humanity and closeness.
• The balance of happy employees, satisfied guests and economic success.
• A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.

Your mission

Wanted: The Cheerful Champion

At Staybridge Suites The Hague we believe hotels should feel less like… hotels and more like a really good idea. The kind where guests feel at home, surprise is part of the package, and smiling comes naturally.

That’s where you come in.

You are warm, welcoming, big-hearted, and genuinely care about people. You don’t just deliver service you create moments. You inspire guests to ditch the travel routine and actually enjoy their stay. In short: you’re cheerful, capable, and allergic to the phrase “that’s not my job.”

So… what’s the job really?

When guests walk through our doors, they should immediately think:

“Ah yes. I’m home.”

As Operations Manager, you’re the behind-the-scenes wizard making sure everything runs smoothly while also being front and center when it counts. You’ll keep the hotel humming, the team motivated, the guests happy, and the spreadsheets behaving themselves.

You might even step in as General Manager when needed, no pressure.

Your profile

What are we looking for in our Cheerful Champion?

• Fluent in Dutch and English (extra languages earn bonus points).
• 3+ years in hotel/front office/guest service roles
• At least 2 years leading or supervising a team
• Extended-stay experience? Big plus.
• Fluent in Dutch and English (extra languages earn bonus points).
• A “make it happen” mindset—solutions over excuses
• Naturally cheerful, proactive, and positive
• Socially savvy and digitally connected
• Experience with Opera is preferred
• Flexible to work nights, weekends, and holidays (hospitality never sleeps)

Job Requirements

Your Day-to-Day

• Make sure guests feel welcomed anytime, every time
• Handle complaints with grace, humor, and solutions not panic
• Build relationships, collect feedback, and turn “good stays” into “I’m coming back” stays
• Inspect front and back of house and fix things before guests even notice them
• Lead, coach, support, motivate and occasionally rescue
• Plan staffing, set goals, give feedback, and help people grow (professionally, not literally)
• Create a workplace where departments work together, not “next to each other.”
• Make sure everyone is trained, safe, equipped, and knows what great service looks like
• Help manage budgets, control costs, and keep financial performance on track.
• Oversee night audit and daily financial reports

Benefits

What’s in it for you?

• Competitive salary
• Travel allowance (and/or free parking, depending on location)
• Employee rates + F&B discounts across IHG / Borealis hotels worldwide
• Learning & development opportunities
• Recognition for great work (because effort should be noticed)
• A chance to work in an award-winning or brand-new hotel
• A career path as unique as you are

Final note:

Whether you’re joining Staybridge Suites The Hague – Parliament you’ll be part of something bigger: a global hospitality family that values personality, passion, and people who care.

So if you’re ready to roll up your sleeves, bring your energy, and help create stays people actually remember—we’d love to meet you.

Bring yourself. We’ll make room for it.