Front Office Lead — Guest Welcome & Admin Ops

JAA Training Organisation; Schiphol-Rijk; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Year-end bonus plan

Monthly gym subsidy

Pension plan

Holiday allowance 8%

Company travel reimbursement

Free parking

Subsidized lunches

Wellness room

Training & development budget

Job summary

The JAA Training Organisation (JAA TO) seeks a hands-on Receptionist to join our Front Office Operations Unit. This role requires daily on-site presence and a professional, welcoming host who can handle calls and classroom-related administration while keeping the reception area and facilities organized.

Ideal candidates have post-secondary education with 2+ years in Customer Service, strong English, and a proactive, reliable mindset. EU/Dutch work permit is required.

Qualifications

• Post-secondary education and at least 2 years of experience in Customer Service.
• Excellent knowledge and command of English, both written and spoken.
• Sound knowledge of modern MS Windows systems and the Microsoft Office programs.
• Flexible, service-oriented, organized, accurate and able to cope with stressful situations.
• Collaborative approach towards stakeholders.
• Proactive, punctual and reliable.

Responsibilities

• Take ownership of the Front office unit itself and develop it further as a professional department.
• Open and close the building securely per procedures.
• Welcome trainees, visitors and instructors professionally.
• Prepare facilities for daily activities and classroom readiness.
• Provide technical assistance for classroom equipment as needed.
• Handle all reception correspondence and communications (calls, post, emails).
• Issue certificates and scan/ file documentation for training courses.
• Coordinate and log reservations for parking spaces.
• Assist guests with hotel shuttle bookings and course information.
• Monitor office supply stock with the Office & Facilities Manager.
• Support staff with office-related administrative tasks.
• Bring ideas to innovate and revamp Reception procedures.
• Ensure Front Office work manuals and procedures are followed to high quality.

Skills

Customer Service

English proficiency

Teamwork

Punctuality

Tools

MS Windows

Microsoft Office

Job description

The JAA Training Organisation (JAA TO) seeks a hands-on Receptionist to join our Front Office Operations Unit. This role requires daily on-site presence and a professional, welcoming host who can handle calls and classroom-related administration while keeping the reception area and facilities organized.

Ideal candidates have post-secondary education with 2+ years in Customer Service, strong English, and a proactive, reliable mindset. EU/Dutch work permit is required.