Front Office Lead — Guest Experience & Team Growth

Hotelprofessionals; Amsterdam; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

8% holiday allowance

25 holiday days

Free parking

Travel allowance

Free gym access

Recruitment bonus up to EUR 1000 gross

Vertiq rewards program

Vertiq savings discounts

Job summary

Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts, seeks an Assistant Front Office Manager to lead front desk operations with a guest‑first mindset.

You will support training and supervision of the team, handle guest inquiries, and coordinate with other departments to ensure seamless service. Marriott experience is preferred, and English fluency is required with Dutch preferred.

Qualifications

• Experience in a supervisory or managerial role within a hotel front office department.
• Proficiency with Opera systems is required.
• Strong leadership and interpersonal skills with the ability to motivate a team.

Responsibilities

• Assist in overseeing all aspects of front office operations including guest check-in/check-out, reservations, and guest services.
• Support the Front Office Manager in training, mentoring, and supervising front desk staff to ensure high standards of service Delivery.
• Handle guest inquiries, requests, and complaints promptly and professionally, always striving for guest satisfaction.
• Collaborate with other departments to coordinate guest services and resolve issues efficiently.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Maintain accurate records and reports related to front office operations and financial transactions.
• Uphold hotel policies, procedures, and standards to ensure compliance and a safe, welcoming environment for guests and staff.
• Functions in place of the Front Office Manager in his/her absence.
• Participates in department meetings.

Skills

Front office supervision

Opera system

Leadership

Guest relations

English fluency

Dutch language

Tools

Opera PMS

Job description

Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts, seeks an Assistant Front Office Manager to lead front desk operations with a guest‑first mindset.

You will support training and supervision of the team, handle guest inquiries, and coordinate with other departments to ensure seamless service. Marriott experience is preferred, and English fluency is required with Dutch preferred.