Assistant Front Office Manager Moxy/RI

Vertiq Hospitality Partners B.V.; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Salary according to Horeca CAO

8% holiday allowance

25 holiday days

Free parking

Travel allowance

Gym access

Job summary

Moxy & Residence Inn Houthavens Amsterdam, managed by Vertiq Hospitality Partners, part of Marriott Hotels & Resorts, seeks an Assistant Front Office Manager to uphold superb guest service and front desk operations.

You will assist in leading front office activities, training staff, and ensuring seamless check-in/out processes, while collaborating with other departments to exceed guest expectations.

Qualifications

• Supervisory or managerial role in hotel front office.
• Prior Marriott brand experience preferred.
• Proficiency in Opera systems.
• Strong leadership and interpersonal skills.
• Excellent communication in English; Dutch preferred.
• Detail-oriented with strong organizational and problem-solving abilities.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Oversee front office operations including check-in/out, reservations, and guest services.
• Support Front Office Manager in training and supervising front desk staff.
• Handle guest inquiries, requests, and complaints promptly to ensure satisfaction.
• Collaborate with other departments to coordinate guest services and resolve issues.
• Build mutual trust, respect, and cooperation among team members.
• Maintain records and reports for front office operations and transactions.
• Uphold hotel policies and standards for a safe, welcoming environment.
• Act in absence of Front Office Manager; participate in department meetings.

Skills

Front office leadership

Guest service orientation

Communication skills

Fluent English

Dutch preferred

Opera systems

Tools

Opera PMS

Job description

Elevate your hospitality career with the role of Assistant Front Office Manager at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. Lead by example and ensure seamless front desk operations, creating a positive and efficient environment for both guests and team members.

This property is managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality, established in 2008. Vertiq Hospitality Partners isevolving from a hotel management company to an operating partner with a clear Vision: to be the trusted operating partner in European hospitality investments.

WHAT WE OFFER:

• Salary range according to Horeca CAO.
• 8% holiday allowance
• 25 holiday days.
• Free parking
• Travel allowance
• Free use of the gym.
• Recruitment bonus up to EUR 1000,- gross when you bring in a new team member
• Vertiq smiles Reward & Celebration program.
• Vertiq Savings: many discounts on a variation of online web shops
• A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true self!
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Growth opportunities with your hotel & within Vertiq.
• Great Learning & Development opportunities
• Being part of a fast-growing hospitality company; VertiqHospitality Partners, where you can internally move to different Brands
• Great travel discounts for you and friends & family at VertiqHospitality and Marriott properties.
• 50% discount on food & beverage at most of the Vertiqproperties.
• Complimentary voucher for 1 night stay at a Vertiqproperty after your 1st year of employment

RESPONSIBILITIES:

• Assist in overseeing all aspects of the front office operations, including guest check-in/check-out, reservations, and guest services. Understanding employee positions well enough to perform duties in employees’ absence.
• Support the Front Office Manager in training, mentoring, and supervising front desk staff to ensure high standards of service delivery.
• Handle guest inquiries, requests, and complaints promptly and professionally, always striving for guest satisfaction.
• Collaborate with other departments to coordinate guest services and resolve issues efficiently.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Maintain accurate records and reports related to front office operations and financial transactions.
• Uphold hotel policies, procedures, and standards to ensure compliance and a safe, welcoming environment for guests and staff.
• Functions in place of the Front Office Manager in his/her absence.
• Participates in department meetings.

WHAT WE ASK OF YOU:

• Previous experience in a supervisory or managerial role within a hotel front office department.
• Prior experience within the Marriott brand is preferred.
• Proficiency in Opera systems is a must.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written (fluent in English and preferably Dutch)
• Detail-oriented with strong organizational and problem-solving abilities.
• Flexibility to work varying shifts, including weekends and holidays, as needed.