Front Office Supervisor - Lead Guest Service Team

Vertiq Hospitality Partners B.V.; Amsterdam; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

8% holiday allowance

25 holiday days

Free parking

Travel allowance

Free gym access

Recruitment bonus up to EUR 1000 gross

Discounts and employee rewards

Job summary

Vertiq Hospitality Partners is seeking a Front Office Supervisor for the Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. Lead daily front desk operations, oversee staffing, and mentor a team to deliver exceptional guest service in a fast-paced environment.

The role emphasizes staff development, adherence to brand standards, and collaboration across departments to ensure seamless hotel operations and guest satisfaction.

Qualifications

• Minimum 1-year experience at a front office desk.
• Good knowledge of English; Dutch is a plus.
• Strong communication and leadership skills.
• Problem solving ability and stress resistance.
• Proactive attitude and team spirit.
• Passion for hospitality and service.
• Flexibility to work in a dynamic environment.
• A working knowledge of Opera is desired.

Responsibilities

• Oversee daily front office operations, including check-ins and check-outs and coordination of reservations.
• Manage day-to-day staffing requirements, plan, and assign work; set performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Ensure staff are properly trained and have the tools and equipment to carry out their duties.
• Ensure the team delivers hospitable service in line with brand standards and procedures.
• Develop interactive customer relations and relay future requirements to Front Office Manager.
• Be proactive in getting things done and exceed guest and colleague expectations.
• Develop the team to anticipate guest needs and deliver timely service.
• Support other departments to ensure smooth hotel operations and guest satisfaction.

Skills

Front desk operations

Leadership

Communication

English proficiency

Dutch language

Opera knowledge

Tools

Opera

Job description

Vertiq Hospitality Partners is seeking a Front Office Supervisor for the Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. Lead daily front desk operations, oversee staffing, and mentor a team to deliver exceptional guest service in a fast-paced environment.

The role emphasizes staff development, adherence to brand standards, and collaboration across departments to ensure seamless hotel operations and guest satisfaction.