Front Office Lead – Guest Experience & Team Coach

The Social Hub (B Corp™); Rotterdam; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Discounts across Europe

Growth opportunities

Dynamic multinational environment

Job summary

The Social Hub in Rotterdam is seeking a Front Office Supervisor to lead daily front desk operations, guiding the team on shift to deliver a warm welcome and seamless service. You will ensure smooth guest experiences and coordinate across hotel operations.

You will coach team members, manage bookings and payments, and look for upsell opportunities that enhance stays while upholding the brand’s hospitality standards. This role offers growth within a dynamic, multinational platform.

Qualifications

• 1-3 years in front office supervision or similar hospitality role.
• Strong hospitality knowledge and readiness to elevate performance.
• Confidence, warmth, and excellent people skills.

Responsibilities

• Lead daily front desk operations and guide the team during your shift.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms, local experiences, and TSH outlets.
• Share guest feedback and ideas to elevate our service.
• Help onboard new team members and create a fun, supportive vibe.

Skills

Front desk supervision

Guest service excellence

Team leadership

Problem solving

Cash handling

English fluency

Dutch fluency

Tools

Hotel systems

Job description

The Social Hub in Rotterdam is seeking a Front Office Supervisor to lead daily front desk operations, guiding the team on shift to deliver a warm welcome and seamless service. You will ensure smooth guest experiences and coordinate across hotel operations.

You will coach team members, manage bookings and payments, and look for upsell opportunities that enhance stays while upholding the brand’s hospitality standards. This role offers growth within a dynamic, multinational platform.