Front Office Internship: Welcome Guests, Grow Your Career

Vertiq Hospitality Partners B.V.; Amsterdam; On-site; EUR 6,600 - 7,900; Full time

Benefits offered by this job

Internship allowance

Rewards & Celebrations

Growth opportunities

Free parking

Employee discounts

Marriott rates

F&B discount

Friendly culture

Job summary

Vertiq Hospitality Partners B.V. offers a Front Office Internship at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts.

You will be the director of first impressions, welcoming guests and handling check-ins to ensure a smooth arrival experience. You will learn the hotel's reservations and Front Office systems, assist with inquiries and payments, and collaborate with housekeeping and F&B.

Qualifications

• You are eager to learn and creative.
• You master the English language, Dutch is an advantage.
• You follow a relevant MBO/HBO study (hotel - facility - tourism).
• You are sociable and enjoy working in a diverse team.
• You are flexible and able to work different shifts, including weekends and holidays.
• Passionate to work in a team.

Responsibilities

• Welcome guests with a friendly and enthusiastic attitude.
• Check guests in and out and provide a smooth arrival and departure experience.
• Answer guest questions and provide information about the hotel and Amsterdam.
• Handle guest requests and help solve any issues or complaints.
• Assist guests with reservations, changes and cancellations.
• Answer telephone calls, emails and other guest enquiries.
• Prepare for daily arrivals and departures.
• Check reservations and special requests to make sure everything is ready for our guests.
• Learn and work with the hotel’s reservation and Front Office systems.
• Process payments and assist with cashier and administrative tasks.
• Communicate with Housekeeping, Maintenance, Food & Beverage and other departments.
• Follow up on guest requests and make sure they are handled correctly.
• Help maintain a clean, organised and welcoming reception area.
• Assist with the smooth running of the Front Office during the shift.
• Learn how to handle different guest situations and find appropriate solutions.
• Contribute to creating the fun and personal Moxy guest experience.
• Help make Residence Inn guests feel at home, especially guests staying for longer periods.
• Learn about hotel safety procedures and what to do in emergency situations.
• Participate in team meetings, training and other hotel projects.
• Work different shifts, including mornings, evenings, weekends and public holidays.

Skills

Eager to learn

Creative

Fluent English

Dutch (advantage)

Education

MBO/HBO hospitality study

Job description

Vertiq Hospitality Partners B.V. offers a Front Office Internship at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts.

You will be the director of first impressions, welcoming guests and handling check-ins to ensure a smooth arrival experience. You will learn the hotel's reservations and Front Office systems, assist with inquiries and payments, and collaborate with housekeeping and F&B.