Front Office Internship Moxy/RI Houthavens

Vertiq Hospitality Partners B.V.; Amsterdam; On-site; EUR 6,600 - 7,900; Full time

Benefits offered by this job

Internship allowance

Rewards & Celebrations

Growth opportunities

Free parking

Employee discounts

Marriott rates

F&B discount

Friendly culture

Job summary

Vertiq Hospitality Partners B.V. offers a Front Office Internship at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts.

You will be the director of first impressions, welcoming guests and handling check-ins to ensure a smooth arrival experience. You will learn the hotel's reservations and Front Office systems, assist with inquiries and payments, and collaborate with housekeeping and F&B.

Qualifications

• You are eager to learn and creative.
• You master the English language, Dutch is an advantage.
• You follow a relevant MBO/HBO study (hotel - facility - tourism).
• You are sociable and enjoy working in a diverse team.
• You are flexible and able to work different shifts, including weekends and holidays.
• Passionate to work in a team.

Responsibilities

• Welcome guests with a friendly and enthusiastic attitude.
• Check guests in and out and provide a smooth arrival and departure experience.
• Answer guest questions and provide information about the hotel and Amsterdam.
• Handle guest requests and help solve any issues or complaints.
• Assist guests with reservations, changes and cancellations.
• Answer telephone calls, emails and other guest enquiries.
• Prepare for daily arrivals and departures.
• Check reservations and special requests to make sure everything is ready for our guests.
• Learn and work with the hotel’s reservation and Front Office systems.
• Process payments and assist with cashier and administrative tasks.
• Communicate with Housekeeping, Maintenance, Food & Beverage and other departments.
• Follow up on guest requests and make sure they are handled correctly.
• Help maintain a clean, organised and welcoming reception area.
• Assist with the smooth running of the Front Office during the shift.
• Learn how to handle different guest situations and find appropriate solutions.
• Contribute to creating the fun and personal Moxy guest experience.
• Help make Residence Inn guests feel at home, especially guests staying for longer periods.
• Learn about hotel safety procedures and what to do in emergency situations.
• Participate in team meetings, training and other hotel projects.
• Work different shifts, including mornings, evenings, weekends and public holidays.

Skills

Eager to learn

Creative

Fluent English

Dutch (advantage)

Education

MBO/HBO hospitality study

Job description

Front Office Internship Adventure Awaits You!

Discover an internship position full of challenge and growth! Join our team at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts as a Front Office Intern! We offer an internship position that not only sharpens your skills but also opens the door to a world of opportunities! As a Front Office Intern, you will be the director of first impressions! From a warm welcome to hassle-free check-ins, you'll set the tone for an unforgettable stay.

Moxy & Residence Inn Houthavensis managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality, established in 2008. Vertiq Hospitality Partners isevolving from a hotel management company to an operating partner with a clear Vision: to be the trusted operating partner in European hospitality investments.

What we offer you!

• Internship Allowance of €650 per month (based on a full-time, 38 hours a week, internship). This amount is including travel allowance and other expenses)
• Vertiq smiles Reward & Celebration program.
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Free Parking
• Growth opportunities within your hotel & Vertiq
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
• Being part of a fast-growing hospitality company; VertiqHospitality, where you can internally move to different Brands
• Vertiq employee and friends & family rate at all hotels within the portfolio.
• Marriott employee and friends & family rate withmore than 8,000hotels in over 100 countries
• 50% discount on food & beverageat most of the Vertiqproperties.
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!

What you will do during this internship:

• Welcome guests with a friendly and enthusiastic attitude
• Check guests in and out and provide a smooth arrival and departure experience
• Answer guest questions and provide information about the hotel and Amsterdam
• Handle guest requests and help solve any issues or complaints
• Assist guests with reservations, changes and cancellations
• Answer telephone calls, emails and other guest enquiries
• Prepare for daily arrivals and departures
• Check reservations and special requests to make sure everything is ready for our guests
• Learn and work with the hotel’s reservation and Front Office systems
• Process payments and assist with cashier and administrative tasks
• Communicate with Housekeeping, Maintenance, Food & Beverage and other departments
• Follow up on guest requests and make sure they are handled correctly
• Help maintain a clean, organised and welcoming reception area
• Assist with the smooth running of the Front Office during the shift
• Learn how to handle different guest situations and find appropriate solutions
• Contribute to creating the fun and personal Moxy guest experience
• Help make Residence Inn guests feel at home, especially guests staying for longer periods
• Learn about hotel safety procedures and what to do in emergency situations
• Participate in team meetings, training and other hotel projects
• Work different shifts, including mornings, evenings, weekends and public holidays

Who are you?

• You are eager to learn and creative
• You master the English language, Dutch is an advantage.
• You follow a relevant MBO/HBO study (hotel - facility - tourism)
• You are sociable and enjoy working in a diverse team
• You are flexible and able to work different shifts, including weekends and holidays
• Passionate to work in a team