Front Office Intern – September 2026

PPHE Hotel Group; Netherlands; On-site; EUR 6,000 - 7,000; Full time

Benefits offered by this job

Discounted hotel rates

50% F&B discount

Learning & development opportunities

Job summary

PPHE Hotel Group is offering a Front Office Intern position at Park Plaza Victoria Amsterdam, Netherlands. The internship starts in September 2026 for 5–6 months and provides hands-on experience in front office operations within a dynamic international environment.

The role focuses on guest services, reservations, and administrative tasks, with an emphasis on learning brand standards and delivering excellent guest experiences.

Qualifications

• Currently enrolled in a hospitality or related study program.
• Strong English communication skills (written and spoken).
• Available for an internship of 5–6 months.
• Eligible to intern in the Netherlands.

Responsibilities

• Communicate effectively with guests and colleagues to ensure a positive environment.
• Assist with front office tasks: check-ins, check-outs, and guest requests.
• Support reservations, payments, and front office administrative tasks.
• Deliver excellent guest service and handle inquiries professionally.
• Collaborate with housekeeping, F&B, and maintenance to ensure smooth operations.
• Learn and apply hotel procedures and systems to support excellence.

Skills

Communication

English proficiency

Teamwork

Proactive attitude

Hospitality mindset

Education

Hospitality-related study program

Tools

PMS systems

Job description

Location: Park Plaza Victoria Amsterdam, Netherlands

Is it time for you to start searching for an internship? Do you breathe hospitality and are you more than excited to broaden your knowledge? Stop your search and join us to experience authentic hospitality in one of Amsterdam’s most iconic hotels.

Park Plaza Victoria Amsterdam is located in the heart of the city, directly opposite Amsterdam Central Station. Combining historic architecture with contemporary comfort, the hotel welcomes both leisure and business guests from around the world.

As a Front Office Intern, you will be the face of the hotel and play a key role in creating memorable guest experiences. You will gain hands‑on experience in all aspects of Front Office operations while developing your professional and hospitality skills in a dynamic international environment.

The internship starts in September 2026 for a period of 5 or 6 months

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Support the guest journey, including check‑ins, check‑outs, and handling guest requests across phone, written, and face‑to‑face communication
• Assist with reservations, payments, and Front Office administrative tasks
• Deliver excellent guest service and respond professionally to guest enquiries
• Maintain a professional and welcoming Front Office environment in line with brand standards
• Collaborate with departments such as Housekeeping, Food & Beverage, and Maintenance to ensure smooth daily operations
• Learn and apply hotel procedures, standards, and systems to support operational excellence
• Currently enrolled in a hospitality or related study program
• Strong communication skills in English (written and spoken)
• Proactive attitude with willingness to learn and develop
• Guest‑focused mindset with a positive and professional approach
• Enjoys working in a team and adapting to a fast‑paced environment
• Available for an internship of at least 5–6 months
• Eligible to complete an internship in the Netherlands

Preferred Requirements

• Previous experience in hospitality or customer service is an advantage
• Interest in Front Office and guest relations
• Familiarity with hotel systems (PMS) is a plus
• Dutch or any additional language skills are an advantage
• Eagerness to develop operational knowledge within a hotel environment
• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food and beverage discount at our restaurants and bars
• Great learning and development opportunities
• Advanced onboarding program
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings

The internship allowance is €550 gross per month (full-time), which is above the Horeca CAO BOL guidelines.

We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Victoria Amsterdam.