Front Office Intern

Hotelprofessionals; Hoofddorp; On-site; EUR 5,200 - 7,100; Full time

Benefits offered by this job

Hotel discounts

F&B discount 50%

Employee discounts portal

Skincare & haircare product discounts

Learning & development opportunities

Advanced onboarding

Job summary

Park Plaza Amsterdam Airport invites aspiring hospitality professionals to join as a Front Office Intern. Situated near Schiphol Airport, the hotel offers hands-on experience across Front Office operations in a dynamic international setting.

You will enhance guest experiences while developing professional hospitality skills in a structured internship. The role emphasizes learning hotel standards, teamwork, and customer service, with real responsibilities and opportunities to grow within PPHE

Qualifications

• Currently enrolled in hospitality or related study program.
• Strong English communication (written and spoken).
• Willing to learn and develop.
• Guest-focused mindset with a professional approach.
• Team player in fast-paced environment.
• Eligible to complete an internship in the Netherlands.

Responsibilities

• Welcome and check-in guests professionally.
• Assist with check-outs and process payments.
• Answer calls and respond to inquiries.
• Provide information about hotel facilities and local attractions.
• Handle guest requests with timely follow-up.
• Maintain guest records in the PMS.
• Support Front Office with daily admin tasks.
• Learn hotel standards and customer service practices.
• Assist in resolving guest concerns under supervision.
• Prepare reports and handover notes.
• Keep reception organized and welcoming.
• Participate in training to develop hospitality and communication skills.

Skills

English proficiency

Hospitality mindset

Team player

Proactive learner

Guest focused

Education

Hospitality program

Tools

PMS familiarity

Job description

Is it time for you to start searching for an internship? Do you breathe hospitality and are you more than excited to broaden your knowledge? Stop your search and join us to experience authentic hospitality at Park Plaza Amsterdam Airport.

Located near Schiphol Airport, Park Plaza Amsterdam Airport combines contemporary comfort with a welcoming atmosphere for both business and leisure travellers from around the world. As a Front Office Intern, you will be the face of the hotel and play a key role in creating memorable guest experiences. You will gain hands-on experience in all aspects of Front Office operations while developing your professional and hospitality skills in a dynamic international environment.

Responsibilities

• Welcome and check-in guests in a friendly and professional manner.
• Assist with guest check-outs and process payments accurately.
• Answer telephone calls and respond to guest inquiries.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest requests and ensure timely follow-up.
• Maintain accurate guest records in the hotel management system.
• Support the Front Office team with daily administrative tasks.
• Learn and apply hotel standards, procedures, and customer service practices.
• Assist in resolving guest concerns under the supervision of the front office team.
• Prepare reports and complete shift handover notes as required.
• Ensure the reception area remains organized, professional, and welcoming.
• Participate in training sessions and develop hospitality and communication skills.

Essential Requirements

• Currently enrolled in a hospitality or related study programme
• Strong communication skills in English (written and spoken)
• Proactive attitude with willingness to learn and develop
• Guest-focused mindset with a positive and professional approach
• Enjoys working in a team and adapting to a fast-paced environment
• Available for an internship of at least 5-6 months
• Eligible to complete an internship in the Netherlands

Preferred Requirements

• Previous experience in hospitality or customer service is an advantage
• Interest in Front Office and guest relations
• Familiarity with hotel systems (PMS) is a plus
• Dutch or any additional language skills are an advantage
• Eagerness to develop operational knowledge within a hotel environment

Your Benefits & Perks

• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food and beverage discount at our restaurants and bars
• Exclusive discounts via personeelsvoordeelwinkel.nl
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products
• Great learning and development opportunities
• Advanced onboarding programme
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings

The internship allowance is €550 gross per month (full-time), which is above the Horeca CAO BOL guidelines.

We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Amsterdam Airport.

Park Plaza. Be part of it.