Front Office Host: Spark Warm Welcomes & Local Tips

Hospitaliti; Delft; On-site; EUR 23,000 - 31,000; Full time

Benefits offered by this job

Discounts across properties

Job summary

The Social Hub in Delft is seeking a Front Office Host to be the first smile guests see and set the vibe from the moment they arrive. You’ll handle welcome receptions, check-ins, and guide guests through the lobby with energy and warmth.

You’ll connect guests with local tips, events, and experiences, and collaborate with Housekeeping, F&B and Maintenance to ensure smooth stays. English and Dutch language skills help you communicate clearly and create memorable guest experiences.

Qualifications

• 1-3 years of experience in hospitality or guest-facing roles.
• Energetic, welcoming vibe that makes guests feel at home.
• Ability to switch between tasks without losing your smile.
• Proactive mindset with ability to connect guests to local tips and experiences.
• Comfort with digital tools like PMS, kiosks, and guest messaging apps.
• Clear English and Dutch communication.

Responsibilities

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

Skills

Welcoming demeanor

Multitasking

Proactive mindset

Digital tools (PMS, kiosks)

English and Dutch communication

Tools

PMS systems

Job description

The Social Hub in Delft is seeking a Front Office Host to be the first smile guests see and set the vibe from the moment they arrive. You’ll handle welcome receptions, check-ins, and guide guests through the lobby with energy and warmth.

You’ll connect guests with local tips, events, and experiences, and collaborate with Housekeeping, F&B and Maintenance to ensure smooth stays. English and Dutch language skills help you communicate clearly and create memorable guest experiences.