Front Office Host

Hospitaliti; Delft; On-site; EUR 23,000 - 31,000; Full time

Benefits offered by this job

Discounts across properties

Job summary

The Social Hub in Delft is seeking a Front Office Host to be the first smile guests see and set the vibe from the moment they arrive. You’ll handle welcome receptions, check-ins, and guide guests through the lobby with energy and warmth.

You’ll connect guests with local tips, events, and experiences, and collaborate with Housekeeping, F&B and Maintenance to ensure smooth stays. English and Dutch language skills help you communicate clearly and create memorable guest experiences.

Qualifications

• 1-3 years of experience in hospitality or guest-facing roles.
• Energetic, welcoming vibe that makes guests feel at home.
• Ability to switch between tasks without losing your smile.
• Proactive mindset with ability to connect guests to local tips and experiences.
• Comfort with digital tools like PMS, kiosks, and guest messaging apps.
• Clear English and Dutch communication.

Responsibilities

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

Skills

Welcoming demeanor

Multitasking

Proactive mindset

Digital tools (PMS, kiosks)

English and Dutch communication

Tools

PMS systems

Job description

The Social Hub is hiring through Hosco in Delft.

Your Mission, Should You Choose to Accept It As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special. Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

What You’ll Have

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You’re great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You’re comfortable with digital tools like PMS, kiosks or guest messaging apps
• You communicate clearly in English and Dutch
• You’re a team player who stays cool and confident during busy peaks

What We Offer

The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.

The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations likeand theto create meaningful change.

The chance to learn and grow in your role with the potential for future growth.

Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.

Who you are, is how we want you to be

To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture. Your authenticitykeeps ourteam diverse. Come as you are.

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by The Social Hub.