Front Office Host(ess)

Park Plaza; Eindhoven; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts

Alleo discounts

ESPA skincare discounts

Haircare product discounts

Health plan discounts

Onboarding programme

Career growth opportunities

Meal during shift

Annual company parties

Job summary

Park Plaza Eindhoven, located in the heart of the City of Light, is seeking a Front Office Host(ess) to warmly welcome guests, manage arrivals and departures, and handle guest requests with attentiveness.

Requirements include strong English communication, the ability to stay calm in a fast-paced environment, and a keen eye for detail. Eligibility to work in the Netherlands is essential; PMS familiarity is a plus. Park Plaza offers great discounts and development opportunities.

Qualifications

• Strong communication in English, written and spoken.
• Ability to stay calm and organised in a fast-paced hotel environment.
• High level of accuracy and attention to detail.
• Guest-focused mindset with proactive approach.
• Eligible to work in the Netherlands.

Responsibilities

• Welcome guests warmly and deliver attentive service at the front desk.
• Handle check-ins, check-outs and guest requests across channels.
• Manage reservations, payments and front office admin tasks.
• Maintain a professional, welcoming front desk aligned with brand standards.
• Collaborate with housekeeping and F&B for smooth operations.

Skills

Strong communication

Calm under pressure

Attention to detail

Guest-focused mindset

Eligible to work in NL

Tools

PMS

Job description

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbemuseum, and Strijp, the hotel is ideal for business trips and weekend escapes.

As a Front Office Host(ess), you will ensure guests feel welcome and cared for throughout their stay by delivering warm, attentive service at every interaction. The position manages arrivals, departures, and guest requests while maintaining a well-organised front desk environment and plays a key part in ensuring guest satisfaction, operational efficiency, and adherence to service standards, while also supporting cross-departmental collaboration when needed.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Manage the guest journey, including check-ins, check-outs, and all guest requests across phone, written, and face-to-face communication
• Handle reservations, payments, and front office administrative tasks accurately
• Maintain a professional and welcoming front desk environment in line with brand standards
• Collaborate with other departments such as housekeeping and food and beverage to ensure smooth daily operations

Essential Requirements

• Strong communication skills in English (written and spoken)
• Ability to remain calm and organised in a fast-paced environment
• Good level of accuracy and attention to detail
• Guest-focused mindset with a proactive and responsible approach
• Eligible to work in the Netherlands

Preferred Requirements

• Experience in Front Office or guest-facing hospitality roles
• Familiarity with hotel systems (PMS)
• Knowledge of Eindhoven or willingness to develop local expertise
• Dutch or any additional language skills; is an advantage
• Experience handling guest requests and service recovery

Your Benefits & Perks

• Heavily discounted hotel rates
• 50% discount on food and beverages in our restaurants and bars
• Exclusive discounts via alleo.nl
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products
• Discount on a collective health insurance plan
• Extensive learning and development opportunities
• A comprehensive onboarding programme
• International career growth opportunities within PPHE Hotel Group
• A meal during your shift
• Annual company parties and team outings
• €250 gross birthday bonus
• Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO)
• 25 vacation days plus 1 additional wellbeing day (pro rata)
• 8% holiday allowance
• Travel expense reimbursement up to €250 net per month (pro rata)
• Referral bonus of up to €750 for introducing a new colleague

This role is paid according to Horeca CAO scale (Schaal V), starting from €2,505.04 gross per month (full-time).

Excited to create seamless and memorable guest experiences? We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Eindhoven.

Park Plaza. Be part of it.