Front Office Duty Manager – Guest Experience Lead

Hyatt Place Amsterdam Airport; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Discounted room rates

Free parking

Lunch and uniform provided

25 vacation days

Job summary

Hyatt Place Amsterdam Airport in Amsterdam is seeking a Front Office Team Leader (Duty Manager) to lead the floor, coach Front Office Hosts, and ensure smooth daily operations while creating great guest experiences. You will manage shifts, handle all financial transactions with cashier accuracy, approve upsells, respond to guest reviews, and maintain inventory control to support service quality.

The role also covers onboarding, performance reviews, internal communications, and coaching to

Qualifications

• Experience in a customer-oriented job.
• Eligible to work in the Netherlands.
• Fluent in English.
• Flexible in working different shifts and weekends.
• Open minded, responsible and positive attitude.

Responsibilities

• Lead the shift and support the team in solving issues during the shift.
• Manage all financial transactions with cashier accuracy and compliance.
• Approve team upsells.
• Respond to and manage guest reviews.
• Oversee stock levels and inventory control to ensure availability.
• Monitor team interactions with guests and provide feedback to improve service quality.
• Ensure adherence to Hyatt brand standards and policies.
• Manage scheduling and coverage when team members are absent.
• Onboard new team members and conduct performance reviews at regular intervals.
• Lead with guest-oriented actions to raise satisfaction scores and provide on-the-job coaching.

Skills

Leadership and coaching experience

Customer service

English fluency

Shift flexibility

Tools

OPERA

Micros

Job description

Hyatt Place Amsterdam Airport in Amsterdam is seeking a Front Office Team Leader (Duty Manager) to lead the floor, coach Front Office Hosts, and ensure smooth daily operations while creating great guest experiences. You will manage shifts, handle all financial transactions with cashier accuracy, approve upsells, respond to guest reviews, and maintain inventory control to support service quality.

The role also covers onboarding, performance reviews, internal communications, and coaching to