Front Office Team Leader

Hyatt Place Amsterdam Airport; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Discounted room rates

Free parking

Lunch and uniform provided

25 vacation days

Job summary

Hyatt Place Amsterdam Airport in Amsterdam is seeking a Front Office Team Leader (Duty Manager) to lead the floor, coach Front Office Hosts, and ensure smooth daily operations while creating great guest experiences. You will manage shifts, handle all financial transactions with cashier accuracy, approve upsells, respond to guest reviews, and maintain inventory control to support service quality.

The role also covers onboarding, performance reviews, internal communications, and coaching to

Qualifications

• Experience in a customer-oriented job.
• Eligible to work in the Netherlands.
• Fluent in English.
• Flexible in working different shifts and weekends.
• Open minded, responsible and positive attitude.

Responsibilities

• Lead the shift and support the team in solving issues during the shift.
• Manage all financial transactions with cashier accuracy and compliance.
• Approve team upsells.
• Respond to and manage guest reviews.
• Oversee stock levels and inventory control to ensure availability.
• Monitor team interactions with guests and provide feedback to improve service quality.
• Ensure adherence to Hyatt brand standards and policies.
• Manage scheduling and coverage when team members are absent.
• Onboard new team members and conduct performance reviews at regular intervals.
• Lead with guest-oriented actions to raise satisfaction scores and provide on-the-job coaching.

Skills

Leadership and coaching experience

Customer service

English fluency

Shift flexibility

Tools

OPERA

Micros

Job description

Hyatt Place Amsterdam Airport is looking for a Team leader Front Office!

As a Front Office Team Leader (Duty Manager), you are part of a dynamic Front Office team in our 330 room hotel. You lead from the floor, support and coach Front Office Hosts, and ensure smooth daily operations while creating great guest experiences.

Responsibilities

• You are responsible for the shift and will support the team in solving any problems they may encounter during their shift.
• Handling all financial transactions, ensuring proper processing, and monitoring cashier accuracy. You will be responsible for verifying that cashiers' transactions are correct and compliant with company procedures, and ensuring payments are collected properly and in a timely manner.
• Approving team upsells
• Responding to and managing Hysat reviews
• Overseeing and managing stock levels to ensure availability and proper inventory control.
• Monitoring team interactions with guests, providing regular feedback to improve service quality.
• Ensuring the team follows Hyatt’s brand standards and adheres to Hyatt policies and procedures.
• Managing scheduling and coverage when team members call in sick, ensuring smooth operations at all times.
• Carrying out onboarding for new team members, ensuring they are properly introduced to the role and company culture.
• Conducting probation, mid-year, and end-of-year performance reviews to assess individual and team development, providing constructive feedback and guidance for growth.
• You lead by example by creating connections with guests and leading the team’s success by increasing guest satisfaction scores.
• You will coach the team by giving constructive feedback and personalized-on-the-job trainings.
• You ensure the team achieves their goals.
• You drive the team in taking ownership in complaint handling and assist where necessary.
• You inspire your team to create memorable experiences for our guests.
• As Teamleader you are responsible for internal communication such as briefings and ensuring all team members are up to date regarding any changes, promotions etc.

What we offer:

• In this role, you will join an international team of awesome colleagues. You will become part of the Hyatt Family, an international company across more than 60 countries with global growing opportunities;
• The hotel is easily accessible via public transportation or make use of our free parking!
• Hyatt offers a wide variety of online courses, classroom trainings and provides personal development plans. Therefore, you have great opportunities for developing your career at Hyatt.
• Lunch and uniform is provided;
• Furthermore, you are eligible for discounted room rates as of day 1 and up to 12 complimentary room nights after one year of service;
• We offer a salary according to the Dutch Labor Agreement;
• This role is graded under the Dutch Horeca CLA using the ‘referentiefuncties Horeca’ and is classified in salary group III, including the applicable salary scale for full time employment. The corresponding gross monthly salary scale ranges from €2.505,04–€3.032,79, based on full time employment. The starting level within the scale depends on experience.
• We offer 25 vacation days (full-time), 8% holiday allowance, travel allowance, daily meal, and 5 extra paid paternity leave days after 1 year

Qualifications

• Experience in a customer-oriented job;
• Eligible to work in the Netherlands;
• Fluent in English;
• Flexible in working different shifts and weekends;
• Open minded, responsible and positive attitude;

Preferred Qualification

• Leadership and/or coaching experience
• Familiar with OPERA and Micros
• Social Responsibility (Sociale Hygiene) Certificate