Front Office Agent - Hospitality & Guest Experience

Novotel Amsterdam City; Amsterdam; On-site; EUR 28,000 - 33,000; Full time

Benefits offered by this job

Starting salary €2,711.54

25 days holiday

Referral bonus

Travel allowance

Guest experience night

Hotel discounts

Free parking

Fitness facility

Staff meals

Job summary

Novotel Amsterdam City in Amsterdam is seeking a friendly Team Member Front Office to welcome guests, ensure smooth check-in and check-out, and support daily front desk tasks with a cheerful, guest‑focused attitude.

You will join a close-knit team of about 135 colleagues, enjoy a dynamic hospitality environment and perks such as a starting gross salary, holiday allowance, staff discounts, and opportunities for growth within a large Accor hotel network.

Qualifications

• Front Office experience is preferred.
• Excellent verbal and written English.
• Available to work 5 days a week.
• Experience with PMS Opera/Opera Cloud or similar systems.

Responsibilities

• Handle front desk check-in and check-out smoothly.
• Answer questions and assist guests with requests.
• Perform general administrative tasks in Front Office.

Skills

Communication skills

English fluency

Team player

Flexibility

Tools

Opera PMS

Job description

Novotel Amsterdam City in Amsterdam is seeking a friendly Team Member Front Office to welcome guests, ensure smooth check-in and check-out, and support daily front desk tasks with a cheerful, guest‑focused attitude.

You will join a close-knit team of about 135 colleagues, enjoy a dynamic hospitality environment and perks such as a starting gross salary, holiday allowance, staff discounts, and opportunities for growth within a large Accor hotel network.