Front Office Agent — Guest Experience & Growth Opportunities

Accor; Amsterdam; Hybrid; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Uncapped incentives

Holiday allowance 8%

25 vacation days

Travel allowance

Staff discounts

Referral bonus 200€

Staff parties

Learning & Development

Anniversary voucher

Zusammenfassung

Swissôtel Amsterdam is seeking a Front Office Agent on a full-time basis in the heart of Amsterdam. You will welcome guests, manage check-ins/check-outs, and provide warm, authentic service that makes every guest feel valued.

Collaborate with housekeeping and maintenance, handle inquiries, and maintain guest records using our property management system. If you bring a hospitality DNA, a proactive attitude, and fluency in English, join our motivated team.

Qualifikationen

• Previous Front Office experience is a plus, but a hospitality mindset and eagerness to learn are essential.
• Excellent verbal and written English skills; additional languages are a plus.
• Proficiency with hotel management software; Opera experience is a plus.
• Ability to multi-task and work efficiently in a fast-paced environment; attention to detail is crucial.

Aufgaben

• Welcome and greet guests upon arrival with a warm, inviting atmosphere.
• Process check-ins and check-outs efficiently, handling related paperwork and payments.
• Respond to guest inquiries and requests promptly and courteously.
• Coordinate with housekeeping and maintenance to ensure room readiness and smooth service.
• Handle guest complaints professionally and resolve issues promptly.

Kenntnisse

Hospitality mindset

Customer service orientation

English fluency

Multi-tasking

Problem solving

Communication skills

Ausbildung

MBO/HBO in hotel management or related field

Tools

Opera/Opera Cloud

Jobbeschreibung

Swissôtel Amsterdam is seeking a Front Office Agent on a full-time basis in the heart of Amsterdam. You will welcome guests, manage check-ins/check-outs, and provide warm, authentic service that makes every guest feel valued.

Collaborate with housekeeping and maintenance, handle inquiries, and maintain guest records using our property management system. If you bring a hospitality DNA, a proactive attitude, and fluency in English, join our motivated team.