Front Office Agent FT

Hotelprofessionals - DoubleTree by Hilton Amsterdam, NDSM-Wharf; Amsterdam; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Full-time role

Intensive training

Promotion opportunities

Employee discounts on Hilton travel

Travel allowance

Team outings & staff party

Competitive salary

Job summary

The DoubleTree by Hilton Amsterdam - NDSM Wharf is seeking a motivated Front Office Agent for a full-time, on-site role. You will warmly welcome guests, handle check-in/out, manage bookings, and assist with guest queries to ensure a memorable stay.

Fluent English is required; Dutch is desirable. Suitable candidates may have prior Front Office experience, or be open to training and development within a supportive hotel team. Morning and evening shifts, including weekends, are expected.

Qualifications

• English fluency is required, Dutch is a plus.
• Experience at front desk is helpful but training is provided.
• Comfort with computers and hotel software is expected.

Responsibilities

• Check guests in and out swiftly and generate keys and IDs.
• Handle bookings, upsell opportunities, and city information.
• Provide warm, responsive guest service and resolve requests.
• Process cash and card transactions and respond to reviews.
• Assist with guest safety and security and perform admin tasks.
• Answer phone calls and support the front desk operations.

Skills

Fluent English

Excellent communication

Customer service oriented

Strong organizer & planner

Computer literacy

Education

Hotel or Tourism education

Tools

Microsoft Office

Job description

Join the DoubleTree by Hilton Amsterdam - NDSM Wharf!

the place where the little things mean everything!

As a full-time Front Office Agent, you strive to exceed our guest expectations and improve our outstanding service and high-quality product on a daily basis. Together we surprise and delight our guests by showing that we genuinely care.

You deal with general guests' requests and complaints in all forms and assist management in responding to guest reviews. Your keen eye for detail means you never miss a thing and can ensure that our guests receive a warm, comfortable service.

Our team members are always on hand to help. They’re the local insiders for our guests, with the knowledge and know-how, to help you make the most out of every stay.

What you will be doing:

• Care for our guests' every need
• Start every stay right by swiftly checking guests in and out – take IDs, and handing out room keys
• Take and manage guest bookings, up-selling opportunities, and telling them about ways to improve their stay
• Be the warm welcome that kicks off a memorable guest experience
• Handle cash and credit card transactions
• Know what is going on in the city and help guests plan their stay.
• Providing excellent service and guest experience
• Assisting guests in any requests
• Look after the safety en security of the hotel and its guests
• Have fun with your colleagues in serving our guests.
• Handling of basic problems and guest complaints
• Carrying out of administrative tasks
• Telephone Operator tasks

What do we expect of you:

• Service-oriented
• Excellent communication skills
• Representative appearance
• Strong organizer and planner
• Work under pressure
• Great eye for detail
• Experienced with computers and Microsoft Office
• A Hotel or Tourism education is preferred
• Fluent in English is a must, fluent Dutch is desirable
• One year of Front Office Experience would be nice but otherwise we can also teach you this awesome job!
• Available for morning and evening shifts, also on weekends & holidays, so you have to be able to reach the hotel before 07:00 AM and able to get back home after 11:00 PM at all times.

What can you expect of us:

Besides being listed as a Great Place to Work in Large & Multinational workplaces we offer you the following:

• Full-Time position (38 hours per week, 5 days)
• Intensive training period and a personal development program
• Internal transfer and promotion possibilities
• Employee discount on Hilton Worldwide hotel rooms via our Go Hilton travel program.
• Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels via our Go Hilton travel program.
• Travel allowance
• Annual team outings & staff party
• Competitive salary

Who are we?

The DoubleTree by Hilton Amsterdam - NDSM Wharf has 88 rooms, an on-site brasserie-style restaurant a gym, and on-site parking. The hotel is a comfortable, 4-star boutique-style interior design hotel standing on the industrial backdrop of the Amsterdam NDSM Wharf. We are within 10 minutes of Noorderpark and the A'DAM Lookout. Located across the hotel, a free ferry departs daily to Amsterdam Centraal train station, in the heart of the city, three kilometers away. Enjoy waterfront views and our warm signature DoubleTree cookie.

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime