Front Office Night Supervisor

Hotelprofessionals - Amsterdam Marriott Hotel; Amsterdam; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel rates

Career development

Gym access

Travel allowance

25 vacation days

Uniform provided

Referral bonus

Sprit to Serve program

Wellbeing program

Team events

Job summary

Amsterdam Marriott Hotel, gelegen in Amsterdam, zoekt een Front Desk Supervisor met passie voor gastvrijheid. Je behandelt check-ins/check-outs, verwerkt gastfeedback en beheert kastransacties terwijl je nauw samenwerkt met de Front Office Manager en Night Manager.

De rol vereist ochtend- en nachtshiftwerk, met maximaal 50% nachtelijke audits. Uitstekende communicatieskills in Engels zijn vereist; extra talen zijn een pluspunt.

Qualifications

• Vloeiende Engels taalvaardigheid.
• Klantgerichte ervaring als eis.
• Een hospitality-gerelateerde opleiding gewenst, in studie of voltooid.
• Werken in hotelomgeving en met cash handling.
• Vertoont proactieve en betrouwbare vaardigheden.

Responsibilities

• Verwerken van check-ins en check-outs en gastvragen.
• Behandelen van gastfeedback en cash transacties.
• Onder toezicht staan als Front Desk Supervisor; samenwerken met Front Office Manager/Nachtmanager.
• Toezicht houden op medewerkers aan de receptie tijdens ochtend en nachtshifts; nacht audits.

Skills

Fluent English

Customer service

Education

Hospitality relevant degree (or in progress)

Job description

Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios.

Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere.

What are my responsibilities?

We're seeking an individual with excellent hospitality skills and a passion for working with people to join us in the Front Desk position. Your main responsibilities will include handling guest check-ins and check-outs, addressing guest feedback, managing cash transactions, and fulfilling guest requests. As a Front Desk Supervisor, you will collaborate with the Front Office Manager and/or Front Office Night Manager to oversee Front Desk Clerks during your shift. This role requires working morning and night shifts, with up to 50% of your time dedicated to the night shift for night audits. A solid understanding of financial figures is essential. Join us if you possess strong interpersonal skills and attention to detail.

What are my responsibilities?

We're seeking an individual with excellent hospitality skills and a passion for working with people to join us in the Front Desk position. Your main responsibilities will include handling guest check-ins and check-outs, addressing guest feedback, managing cash transactions, and fulfilling guest requests. As a Front Desk Supervisor, you will collaborate with the Front Office Manager and/or Front Office Night Manager to oversee Front Desk Clerks during your shift. This role requires working morning and night shifts, with up to 50% of your time dedicated to the night shift for night audits. A solid understanding of financial figures is essential. Join us if you possess strong interpersonal skills and attention to detail.

What makes you the perfect fit?

To be considered for this position, you should meet the following requirements:

• Possess or be pursuing a degree in hospitality.
• Own the necessary permits or documentation to work in the Netherlands
• Have previous customer service experience.
• Fluent communication skills in English, with knowledge of an additional language being advantageous.
• Willingness to work morning, night, and weekend shifts.
• Display proactive and reliable qualities.

What do you get in return?

The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

• Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends;
• Monthly gross salary of €2645,47
• Personal coaching & training to support you in your day-to-day job;
• Career possibilities within Marriott International;
• You can make use of our gym for free. To get a good work out before our after your shift.
• Travel allowance of € 0,23 cents per kilometer;
• 25 paid vacation days per year;
• Professional uniform provided by the hotel;
• Access to our Marriott Benefits at Work Platform;
• Discounts at top restaurants in Amsterdam through our partnership with Luxury Hotels of Amsterdam.
• Possibility for an attractive referral bonus program
• A ‘Sprit to Serve’, get rewarded for bringing excellent service through positive reviews;
• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
• A professional environment to work in;
• Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime