Front Desk Agent (full-time)

Hotelprofessionals - Amsterdam Lake Hotel; Badhoevedorp; On-site; EUR 22,320 - 31,248; Full time

Benefits offered by this job

Heures de travail flexibles

Opportunités de formation continue

Équipe jeune et dynamique

Cadeau pour anniversaire

Job summary

L'Amsterdam Lake Hotel recherche un agent de réception à temps plein, prêt à offrir une expérience mémorable à nos clients. Le candidat idéal doit parler néerlandais et anglais, posséder une expérience de travail dans un hôtel et être flexible pour travailler pendant les week-ends et les jours fériés. Nous offrons des heures de travail flexibles, des opportunités de développement personnel et un environnement dynamique où la satisfaction des employés est primordiale.

Responsibilities

• Accueillir, enregistrer et sortir les clients de l'hôtel.
• Optimiser l'expérience client et s'assurer qu'ils passent un moment inoubliable.
• Traiter et résoudre les défis et les inconvénients des clients.

Skills

Communications en néerlandais

Communications en anglais

Expérience avec un système de réservation d'hôtel

Attitude hospitalière

Capacité à travailler de manière indépendante

Flexibilité pour travailler à différents quarts

Tools

MEWS

Job description

You are the hotel's calling card! With your service and hospitality, you have a huge impact on the guests' experience and satisfaction. That big smile on their face is your goal, because that makes you a big smile too!

What do we do?

The work of our department is very diverse, everyday is different. Within your role as a Front Desk Agent, your responsibilities include the safety and experience of our hotel guests. The work includes:

• Welcoming, checking in and checking out our hotel guests
• Optimising the guest experience and ensuring they have an unforgettable time
• Dealing with and resolving hotel guests' challenges and inconveniences
• Various administrative duties
• F&B work
• Keeping guests informed of fun events in the area

Who are we looking for?

We are looking for an enthusiastic colleague with the following skills and attributes:

• You have good communication skills in Dutch and English
• You have experience with a hotel reservation system, preferably MEWS
• You have previous working experience in a hotel
• You have a hospitable attitude
• You are flexible and enjoy working different shifts, including weekends and holidays
• You are independent

What can you expect from us?

• A competitive salary
• Flexible working hours
• Opportunities for continuous self-development through internal and external training opportunities
• A young and dynamic team where everyone finds it important to have fun at work
• To feed your ambition, you can work on your personal development and grow with us
• We celebrate your birthday with a present

At Amsterdam Lake Hotel, we create a dynamic workplace where no day is the same. You experience a lot and there is always room for innovation and your own input. We are always looking for people who think along with us. We also give our employees the opportunity to develop themselves further within the hotel industry. Your enthusiasm and drive determine which steps you take.

Would you like to become part of our team? Send your CV and a short motivation letter to (klik op de solliciteer button) in response to this advertisement is not appreciated.

Uren:

Fulltime

Dienstverband:

fulltime

Type vacature:

Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract:

fulltime