Front-of-House Associate | 32, 36, or 38 hours

Engelenburg; Netherlands; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

25 vacation days

Welcome gift

Free overnight stay after probation

Birthday & holiday gifts

Employee app My Q

Discounts at Engelenburg & brands

Well-being program

Annual employee events

Career development via Q Academy

Job summary

Engelenburg Castle is seeking a friendly Front-of-House Associate to welcome guests, handle check-ins/outs, and support reservations with a warm, professional approach. You’ll greet hotel guests, conference attendees, golfers, and visitors, answer questions, assist with administrative tasks, and collaborate with departments to ensure a seamless stay.

With a welcoming demeanor, attention to detail, and a service-oriented attitude, you’ll help create unforgettable experiences.

Qualifications

• Experience in guest-facing roles is preferred.
• Strong communication and multi-tasking abilities.
• Team player who can collaborate with other departments.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle reservations and answer guest inquiries with professional poise.
• Assist with administrative tasks and coordinate with other departments.

Skills

Welcoming demeanor

Attention to detail

Service-oriented attitude

Job description

Front-of-House Associate | 32, 36, or 38 hours

Front-of-House Associate | 32, 36, or 38 hours

Imagine working in a place where history, hospitality, and experience come together. At Engelenburg Castle, everything revolves around creating special moments for our guests. From the moment they arrive until they check out, you'll ensure that every guest feels seen, heard, and completely at home

As a Front of House Associate, you are the face of our castle. You are the first point of contact for hotel guests, conference attendees, golfers, and visitors. With your welcoming demeanor, attention to detail, and service-oriented attitude, you ensure that every guest receives a warm welcome and leaves with a smile.

You'll handle check-in and check-out, answer questions, assist with administrative tasks, and work closely with various departments to ensure every guest has a worry-free stay. No two days are the same, but one thing always takes center stage: an unforgettable guest experience.

Be enchanted by the following conditions we have created especially for you:

• An attractive salary commensurate with your experience, 25 vacation days (based on full-time employment), and a solid retirement plan.
• A welcome gift and, after your probationary period, a free overnight stay at one of our locations. Extra treats on your birthday, Sinterklaas, and Christmas.
• Access to My Q: our employee app with all the tools you need for work, learning, and development.
• We are Q benefits: discounts at Kasteel Engelenburg, other Q locations, and major brands such as Adidas and Bol.com.
• My Q Shop: save up for fun gifts and gadgets and earn points, for example on your birthday and at Christmas.
• Development opportunities through our Q Academy with training, coaching, and career advancement opportunities. We'll create a personalized plan together!
• Well-being: physical and mental health are a priority, with a wellness coach, sports discounts, a bike plan, and personalized support.
• And of course, we organize fun events for all our employees throughout the year!

Get a glimpse of what your role will entail:

In the bustling heart of our castle, you'll be the one to give every guest a warm welcome. With your hospitable attitude, professional demeanor, and organizational skills, you'll ensure that everything at the front desk runs smoothly. You'll greet guests with a smile, handle check-ins and check-outs, and be ready to answer questions or offer advice about their stay.

You'll process reservations, assist with administrative tasks, and switch effortlessly between different duties. Together with your colleagues from other departments, you'll ensure that every guest has a carefree and unforgettable experience. Thanks to your attention to detail, flexibility, and service-oriented attitude, you'll exceed expectations time and time again.