Castle Front Desk & Guest Experience Lead

Engelenburg; Netherlands; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

25 vacation days

Welcome gift

Free overnight stay after probation

Birthday & holiday gifts

Employee app My Q

Discounts at Engelenburg & brands

Well-being program

Annual employee events

Career development via Q Academy

Job summary

Engelenburg Castle is seeking a friendly Front-of-House Associate to welcome guests, handle check-ins/outs, and support reservations with a warm, professional approach. You’ll greet hotel guests, conference attendees, golfers, and visitors, answer questions, assist with administrative tasks, and collaborate with departments to ensure a seamless stay.

With a welcoming demeanor, attention to detail, and a service-oriented attitude, you’ll help create unforgettable experiences.

Qualifications

• Experience in guest-facing roles is preferred.
• Strong communication and multi-tasking abilities.
• Team player who can collaborate with other departments.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle reservations and answer guest inquiries with professional poise.
• Assist with administrative tasks and coordinate with other departments.

Skills

Welcoming demeanor

Attention to detail

Service-oriented attitude

Job description

Engelenburg Castle is seeking a friendly Front-of-House Associate to welcome guests, handle check-ins/outs, and support reservations with a warm, professional approach. You’ll greet hotel guests, conference attendees, golfers, and visitors, answer questions, assist with administrative tasks, and collaborate with departments to ensure a seamless stay.

With a welcoming demeanor, attention to detail, and a service-oriented attitude, you’ll help create unforgettable experiences.