Front Desk Supervisor — Elevate Guest Stays & Team Leadership

Sapphire-House-Antwerp-1; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Salary standard

Travel reimbursement

Pension contributions

Diverse work environment

Discounted stays at IHG hotels

Vacation days (up to 25)

Well-being platform (Alleo)

Training opportunities

Job summary

Odyssey Hotel Group in Amsterdam is seeking a Front Desk Supervisor to lead the front office team at Holiday Inn Express Amsterdam – North Riverside. You will oversee daily operations, ensure guest satisfaction, and collaborate with the Front Office Team to deliver seamless service.

The role requires HBO/MBO or equivalent, at least one year as Reception Supervisor (Holiday Inn Express experience is a plus), strong organizational and leadership skills, and excellent English; Dutch is a plus.

Qualifications

• HBO/MBO level education or equivalent.
• Minimum 1 year of experience as Reception Supervisor; experience in Holiday Inn Express hotels is an advantage.
• Strong organizational and leadership abilities.
• Proactive, adaptable, and independent.
• Excellent written and spoken English; Dutch is a plus.

Responsibilities

• Supervise and support the Reception Team.
• Ensure a smooth check-in/out process for all guests in line with our brand standards.
• Perform reviews and keep the reception procedures up to date in accordance with the hotel policy.
• Carry out Duty Management shifts.
• Support receptionists in preventing and handling complaints.
• Proficient with the hotel facilities, services, and special promotions.
• Acquainted with hotel security, fire regulations, legislation and safety procedures.

Skills

Leadership

Guest service

English proficiency

Dutch proficiency

Education

HBO/MBO education

Job description

Odyssey Hotel Group in Amsterdam is seeking a Front Desk Supervisor to lead the front office team at Holiday Inn Express Amsterdam – North Riverside. You will oversee daily operations, ensure guest satisfaction, and collaborate with the Front Office Team to deliver seamless service.

The role requires HBO/MBO or equivalent, at least one year as Reception Supervisor (Holiday Inn Express experience is a plus), strong organizational and leadership skills, and excellent English; Dutch is a plus.