Front Office Supervisor

Sapphire-House-Antwerp-1; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Salary standard

Travel reimbursement

Pension contributions

Diverse work environment

Discounted stays at IHG hotels

Vacation days (up to 25)

Well-being platform (Alleo)

Training opportunities

Job summary

Odyssey Hotel Group in Amsterdam is seeking a Front Desk Supervisor to lead the front office team at Holiday Inn Express Amsterdam – North Riverside. You will oversee daily operations, ensure guest satisfaction, and collaborate with the Front Office Team to deliver seamless service.

The role requires HBO/MBO or equivalent, at least one year as Reception Supervisor (Holiday Inn Express experience is a plus), strong organizational and leadership skills, and excellent English; Dutch is a plus.

Qualifications

• HBO/MBO level education or equivalent.
• Minimum 1 year of experience as Reception Supervisor; experience in Holiday Inn Express hotels is an advantage.
• Strong organizational and leadership abilities.
• Proactive, adaptable, and independent.
• Excellent written and spoken English; Dutch is a plus.

Responsibilities

• Supervise and support the Reception Team.
• Ensure a smooth check-in/out process for all guests in line with our brand standards.
• Perform reviews and keep the reception procedures up to date in accordance with the hotel policy.
• Carry out Duty Management shifts.
• Support receptionists in preventing and handling complaints.
• Proficient with the hotel facilities, services, and special promotions.
• Acquainted with hotel security, fire regulations, legislation and safety procedures.

Skills

Leadership

Guest service

English proficiency

Dutch proficiency

Education

HBO/MBO education

Job description

JOIN THE STORY. BECOME A FRONT DESK SUPERVISOR AT HOLIDAY INN EXPRESS AMSTERDAM – NORTH RIVERSIDE.

Would you like to be part of a fast-growing organization where your passion for hospitality can truly shine? We are looking for a Front Desk Supervisor to join our team at the one-of-a-kind hotel the Holiday Inn Express Amsterdam – North Riverside.

HOLIDAY INN EXPRESS AMSTERDAM – NORTH RIVERSIDE

The largest Holiday Inn Express hotel in the BENELUX, Amsterdam - North Riverside offers panoramic city views and effortless service. Just a ferry ride away from the buzzing city center, this hotel blends smart design with friendly hospitality. Working here means joining an adaptive, fun, and professional team focused on seamless guest experiences.

YOUR ROLE AS A FRONT DESK SUPERVISOR

We’re searching for an enthusiastic Front Office Supervisor at the Holiday Inn Express Amsterdam to join our team and be part of our exciting venture. It's time to put all your training, education, and preparation into action and lead your team to provide wonderful services to our guests! You’ll be offered the unique opportunity to work side by side with our Front Office Team, learn their roles, and help with running the department.

As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the front desk and ensuring that our guests receive exceptional service. In addition, you are open to answering questions, handling complaints, and offering assistance where needed. Together with the Front Office Team, you’re always looking for a personal connection with our guests to make their stay as unique as possible.

WHAT YOU WILL BE DOING

• Supervise and support the activity of the Reception Team


• Ensure a smooth check-in/out process for all guests in line with our brand standards


• Perform reviews and keep the reception procedures up to date in accordance with the hotel policy


• Carry out Duty Management shifts


• Support receptionists in preventing and handling complaints


• Proficient with the hotel facilities, services, and special promotions


• Acquainted with the hotel security, fire regulations, legislation and safety procedures

WHAT WE OFFER

• A competitive salary based on market standards


• Travel cost reimbursement and pension contributions


• A diverse, multicultural, and dynamic work environment


• Discounted stays at IHG hotels worldwide and all Odyssey properties


• Up to 25 vacation days for a healthy work-life balance


• Access to Alleo, our internal platform for well-being and development


• Ongoing training, personal growth opportunities, and priority access to internal vacancies

WHAT WE ARE LOOKING FOR

• HBO/ MBO or equivalent level of education


• Minimum 1 year of experience as Reception Supervisor; experience in Holiday Inn Express hotels is an advantage


• Excellent organizational and leadership skills


• Proactive, adaptable, and independent


• Diplomatic, respectful, and supportive with the company policies


• Ability to work under pressure, prioritize and meet deadlines


• Excellent written and spoken English and Dutch is a plus

ABOUT ODYSSEY HOTEL GROUP

We are Odyssey Hotel Group, one of Europe’s fastest-growing hotel operators, partnering with global brands like Marriott, IHG, and Accor. Our goal is to create unforgettable stories through unique hotel concepts and empowered teams. With more than 750 colleagues across Europe, we are shaping the future of hospitality.

ABOUT IHG – TRUE HOSPITALITY FOR GOOD

As part of IHG Hotels & Resorts, we combine the strength of one of the world’s leading hospitality companies with the unique personality of each of our brands. IHG offers world-class training, clear career development opportunities, and a culture built on care, trust, and inclusivity, empowering you to grow, connect, and make a difference every day.

PLEASE NOTE

You must have the legal right to work in the Netherlands. We are unable to sponsor visas, or work permits at this time.