Front Desk Supervisor: Elevate Guest Experience

The Pyrmont Curaçao Beach Resort; Netherlands; Remote; EUR 42,000 - 64,000; Full time

Job summary

The Pyrmont Curaçao Beach Resort is seeking a capable Front Office Supervisor to oversee daily Front Desk operations, support the Front Office Manager, and safeguard brand service standards while optimizing room inventory and revenue opportunities.

The role requires 2-3 years in a hotel Front Office, leadership skills, and strong English communication; knowledge of Opera PMS and MS Office is a plus. This is a full-time, on-site position with flexibility for shifts, weekends, and holidays.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• Minimum of 2-3 years of Front Office experience in a hotel environment; prior supervisory experience preferred.
• Experience with Opera PMS or similar property management systems is a plus.

Responsibilities

• Supervise and coordinate all Front Office operations during assigned shifts, ensuring smooth execution of check-in, check-out, guest inquiries, reservations, and cashiering functions.
• Ensure all guest interactions reflect the personalized and distinctive service culture of Autograph Collection, delivering memorable first and last impressions.
• Monitor room inventory, availability, rate controls, and daily arrivals/departures, including group movements and VIP guests, to ensure accurate room allocation and maximize occupancy.
• Lead, coach, mentor, train, and evaluate Front Desk Agents, Guest Service Agents, and Bell Attendants to ensure adherence to Marriott service standards and brand expectations.
• Handle escalated guest complaints and complex service recovery cases with professionalism, urgency, and sound judgment.

Skills

Leadership

Communication

Customer service

Education

Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Windows

Microsoft Office

Excel

Job description

The Pyrmont Curaçao Beach Resort is seeking a capable Front Office Supervisor to oversee daily Front Desk operations, support the Front Office Manager, and safeguard brand service standards while optimizing room inventory and revenue opportunities.

The role requires 2-3 years in a hotel Front Office, leadership skills, and strong English communication; knowledge of Opera PMS and MS Office is a plus. This is a full-time, on-site position with flexibility for shifts, weekends, and holidays.