Front Desk - Receptionist (f/m/d)

MEININGER Hotels; Amsterdam; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Staff nights

Friends & Family discount

Pension gap package

Holiday entitlement: 25 days + 5 bonus

Job summary

MEININGER Hotel Amsterdam Amstel is seeking a Front Desk - Receptionist to warmly welcome guests and ensure a smooth check-in and stay. You’ll be the first point of contact, handling inquiries, reservations, and coordinating with other teams.

You have some hospitality experience, enjoy a bustling, international environment, and speak fluent English. Flexible shifts, weekends, and holidays are part of the role, with opportunities to grow within an expanding hotel group.

Qualifications

• Initial hospitality experience and passion.
• Outgoing personality in a bustling environment.
• People person who helps guests and creates experiences.
• Team player ready to help colleagues.
• Familiarity with a front office system (ASSD, Fidelio, SIHOT).
• Fluent in English; additional languages are a plus.

Responsibilities

• Ensure guests have a safe and memorable stay.
• Manage guest well-being from check-in to check-out.
• Be the first contact for visitors like suppliers and technicians.
• Respond to guest inquiries and direct to sights and activities.
• Handle invoicing, emails, online requests, upselling, and reviews.

Skills

Hospitality

Customer service

Team player

People skills

Communication

English fluency

Tools

Front office system (ASSD, Fidelio, SIHOT)

Job description

Full-Time

Do you love working together with your team to ensure guests have a fantastic time? Get ready for your new adventure and apply to MEININGER Hotel Amsterdam Amstel for a Front Desk - Receptionist (f/m/d) role!

MEININGER Hotels. Where the comforts of a hotel meet the special facilities of a hostel.We run over 35 hotels in Europe's best cities and counting!

MEININGER Hotel Amsterdam Amstel

YOUR TASKS

• You're a great host ensuring your guests enjoy a safe and memorable stay
• You are in charge of the well‑being of our guests from check‑in to check‑out
• Besides for our guests, you’re also the first point of contact for all other visitors like suppliers and external technicians
• You respond to our guests' questions and inquiries and know how to direct them to major sights, local attractions and activities
• You take care of operational and administrative tasks like invoicing, answering e-mails and online requests, upselling, responding to online reviews and much more
• You enjoy a diverse, international work environment while we take care of an inclusive one
• You're flexible and understand working on all days of the week, sometimes early / sometimes late and night shifts, during weekends and on public holidays comes with the job
• Last but not least; you're a great colleague, not afraid to jump in to support other departments every now and then

YOUR PROFILE

• You possess initial experience and are passionate about hospitality
• You possess an outgoing personality and enjoy working in a bustling dynamic environment, performing a variety of tasks
• You are a people person, you like helping others and creating unforgettable experience for our guests
• You are a team player, ready to help your colleagues and tackle challenges together
• You have good knowledge of a front office system (e.g. ASSD, Fidelio, SIHOT)
• You are fluent in English and any other languages are an advantage

What Meininger Offers

• Hospitality CLA+ salaries and benefits
• 2 days Company Volunteering
• Pension gap package
• 25 holidays + 5 bonus days (1 for each year you stay with us) + 9 bank holidays
• Regular get-togethers, celebrations and occasional parties (winter and summer team events)
• Quarterly evaluation rounds to make sure you’re still happy
• Possibility to join M-goal projects to develop personal and professional skills
• Staff nights and Friends and Family discount
• The occasional opportunity to travel to support new openings or exchange programs
• Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees
• Growth and development opportunities as part of an internationally expanding organization

APPLICATION

We are enthusiastic hosts as diverse as our guests. Feels like you?

We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

Remote Type

On Site

Contact: Rafael De Santi (Assistant Hotel Manager)