Front Desk - Receptionist (f/m/d)

Meininger Amsterdam Amstelstation B.V.; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Hospitality CLA+ salaries and benefits

2 days Company Volunteering

Pension gap package

25 holidays + 5 bonus days + 9 bank/7?

Job summary

MEININGER Hotel Amsterdam Amstel is seeking a Front Desk - Receptionist (f/m/d) for a full-time position. You will be the welcoming face, manage check-ins/check-outs, and coordinate with suppliers and staff to ensure a seamless guest experience.

We value an outgoing personality, hospitality passion, and teamwork. English fluency is required; additional languages are a plus, and you will join a diverse, international team in Amsterdam.

Qualifications

• Initial hospitality experience and a passion for guest service.
• Outgoing personality and ability to work in a bustling environment.
• People-oriented approach and eagerness to help guests.

Responsibilities

• Be a great host and ensure guests have a safe, memorable stay.
• Manage check-in to check-out processes and guest well-being.
• Serve as first contact for visitors, suppliers and technicians.
• Direct guests to sights, attractions and local activities.
• Handle invoicing, emails, online requests, upselling and reviews.
• Support other departments when needed and work in a diverse team.
• Be flexible with shifts, including evenings, weekends and holidays.

Skills

Hospitality

Front desk know-how

English fluency

Team player

Tools

ASSD

Fidelio

SIHOT

Job description

Front Desk - Receptionist (f/m/d) – MEININGER Hotel Amsterdam Amstel (Full-Time)

Do you love working together with your team to ensure guests have a fantastic time? Get ready for your new adventure and apply to MEININGER Hotel Amsterdam Amstel for a Front Desk - Receptionist (f/m/d) role! MEININGER Hotels. Where the comforts of a hotel meet the special facilities of a hostel. We run over 35 hotels in Europe\'s best cities and counting!

YOUR TASKS

• You’re a great host ensuring your guests enjoy a safe and memorable stay
• You are in charge of the well-being of our guests from check-in to check-out
• Besides for our guests, you’re also the first point of contact for all other visitors like suppliers and external technicians
• You respond to our guests\' questions and inquiries and know how to direct them to major sights, local attractions and activities
• You take care of operational and administrative tasks like invoicing, answering e-mails and online requests, upselling, responding to online reviews and much more
• You enjoy a diverse, international work environment while we take care of an inclusive one
• You’re flexible and understand working on all days of the week, sometimes early / sometimes late and nightshifts, during weekends and on public holidays comes with the job
• Last but not least; you’re a great colleague, not afraid to jump in to support other departments every now and then

YOUR PROFILE

• You possess initial experience and are passionate about hospitality
• You possess an outgoing personality and enjoy working in a bustling dynamic environment, performing a variety of tasks
• You are a people person, you like helping others and creating unforgettable experience for our guests
• You are a team player, ready to help your colleagues and tackle challenges together
• You have good knowledge of a front office system (e.g. ASSD, Fidelio, SIHOT)
• You are fluent in English and any other languages are an advantage

WHAT MEININGER OFFERS

• Hospitality CLA+ salaries and benefits
• 2 days Company Volunteering
• Pension gap package
• 25 holidays + 5 bonus days (1 for each year you stay with us) + 9 bank holidays
• Regular get-togethers, celebrations and occasional parties (winter and summer team events)
• Quarterly evaluation rounds to make sure you’re still happy
• Possibility to join M-goal projects to develop personal and professional skills
• Staff nights and Friends and Family discount
• The occasional opportunity to travel to support new openings or exchange programs
• Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees
• Growth and development opportunities as part of an internationally expanding organization

APPLICATION

We are enthusiastic hosts as diverse as our guests. We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

CONTACT & LOCATION

MEININGER Hotel AMSTERDAM AMSTEL
Contact: Rafael De Santi (Assistant Hotel Manager)
Remote Type: On Site

MEININGER is an international budget hotel with hostel-like facilities. MEININGER hotels have a simple formula: provide superb modern accommodation at an affordable price so all types of travelers can explore Europe\'s most vibrant cities. The central location, high quality furnishings and fair prices appeal to people of all ages and backgrounds. There are plenty of good reasons to join MEININGER Team! We offer a professional, diverse and challenging working environment that values independence and autonomy. We appreciate colleagues who share our passion for hospitality, think outside the box and are committed to MEININGER success!