Reception Supervisor (f/m/d)

Meininger Amsterdam Amstelstation B.V.; Amsterdam; On-site; EUR 42,000 - 58,000; Full time

Benefits offered by this job

Hospitality CLA+ salaries and benefits

Pension gap package

2 volunteering days off

25 holidays + 5 bonus days + 9 bank/yr

Staff nights & Friends/Family discount

Travel expenses

BenefitsAtWork access

Job summary

MEININGER Hotel Amsterdam Amstel is hiring a Reception Supervisor to lead the front desk and ensure a memorable guest experience. You will supervise reception operations, manage invoicing and scheduling, and uphold MEININGER quality standards across shifts.

The role requires 2+ years in hospitality, strong communication, and a collaborative approach. English fluency is essential; other languages are advantageous. This is a full-time on-site position at Amsterdam Amstel.

Qualifications

• You have 2+ years of hospitality experience and enjoy a bustling environment.
• You are a people person who leads and develops a front-office team.
• Good knowledge of a front office system (ASSD, Fidelio, SIHOT).
• Fluent in English; additional languages are a plus.

Responsibilities

• Manage smooth operations of the reception team and deliver excellent guest service.
• Handle operational/administrative tasks: invoicing, hour registration, online reputation checks.
• Act as a great host to ensure a memorable stay for guests.
• Maintain MEININGER quality standards in your area and lead front-of-house with the Assistant Hotel Manager.
• Work flexible shifts across days, evenings, weekends and nights.

Skills

Hospitality experience

English fluency

Team leadership

People-friendly

Front office systems knowledge

Tools

ASSD/Fidelio/SIHOT

Job description

Reception Supervisor (f/m/d)

MEININGER Hotel Amsterdam Amstel Full-time

Do you love working together with your team to ensure guests have a fantastic time? Get ready for your new adventure and apply to MEININGER Hotel Amsterdam Amstel for a Reception Supervisor role! MEININGER Hotels: Central locations. Flexible rates. Modern spaces. Fun vibes. All in one place. We run more than 35 hotels in Europe's best cities—and counting!

YOUR TASKS

• You are in charge of smooth operations of the reception team and provide great customer service to our guests
• You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc.
• You act as a great host and create a memorable stay for our guests
• You are responsible for maintaining MEININGER quality standards in your area
• You are leading the front-of-house team together with your Assistant Hotel Manager
• You enjoy diverse working environment and are flexible to work weekdays, weekends, day-, evening- and night shifts

YOUR PROFILE

• You are a reception supervisor or a receptionist with 2+ years of experience in hospitality who is ready to take on a new exciting challenge
• You possess an outgoing personality and enjoy working in a bustling dynamic environment performing a variety of tasks
• You are a people person, you like helping others and creating unforgettable experience for our guests
• You enjoy working in a team, guiding and developing your team members
• You have good knowledge of a front office system (e.g. ASSD, Fidelio, SIHOT)
• You are fluent in English and any other languages are advantageous.

WHAT MEININGER OFFERS

• Hospitality CLA+ salaries and benefits Pension gap package
• 2 days off for volunteering
• 25 holidays + 5 bonus days (1 for each year you stay with us) + 9 bank holidays
• Regular get-togethers, celebrations and occasional parties (winter and summer team events)
• Quarterly evaluation rounds to make sure you’re still happy
• Possibility to join M-goal projects to develop personal and professional skills
• Staff nights and Friends and Family discount
• Travel expenses Access to discount platform “BenefitsAtWork” The occasional opportunity to travel to support new openings or exchange programs

APPLICATION

We are enthusiastic hosts as diverse as our guests. We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

Contact: Rafael De Santi (Assistant Hotel Manager) Remote Type: On Site

MEININGER is an international budget hotel with hostel-like facilities. MEININGER hotels have a simple formula: provide superb modern accommodation at an affordable price so all types of travelers can explore Europe’s most vibrant cities. The central location, high quality furnishings and fair prices appeal to people of all ages and backgrounds. There are plenty of good reasons to join MEININGER Team! We offer a professional, diverse and challenging working environment that values independence and autonomy. We appreciate colleagues who share our passion for hospitality, think outside the box and are committed to MEININGER success!