Reception Supervisor (f/m/d)

MEININGER Hotels Group; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Pension gap package

Volunteer days

25 holidays + 5 bonus days

Friends and Family discount

Job summary

MEININGER Hotel Amsterdam Amstel is looking for a Reception Supervisor to lead the front desk team and ensure guests have a fantastic stay. You will manage daily operations, deliver superb customer service, and collaborate with the Assistant Hotel Manager.

The role requires at least 2 years in hospitality, an outgoing personality, and proficiency with front office systems (ASSD, Fidelio, SIHOT). Fluency in English is required; other languages are a plus.

Qualifications

• You have 2+ years of experience in hospitality as a receptionist or supervisor.
• You are an outgoing team player who leads and develops others.
• You have knowledge of front office systems (ASSD, Fidelio, SIHOT).

Responsibilities

• You are in charge of smooth operations of the reception team and provide great customer service to our guests.
• You take care of invoicing, hour registration, online reputation management, quality checks, etc.
• You act as a great host and create a memorable stay for our guests.
• You are responsible for maintaining MEININGER quality standards in your area.
• You lead the front-of-house team together with your Assistant Hotel Manager.
• You enjoy diverse working environment and are flexible to work weekdays, weekends, day-, evening- and night shifts.

Skills

Hospitality experience

Team leadership

Customer service

Fluent English

Tools

ASSD

Fidelio

SIHOT

Job description

Reception Supervisor (f/m/d)MEININGER Hotel Amsterdam AmstelFull-timeDo you love working together with your team to ensure guests have a fantastic time? Get ready for your new adventure and apply to MEININGER Hotel Amsterdam Amstel for a Reception Supervisor role!MEININGER Hotels: Central locations. Flexible rates. Modern spaces. Fun vibes. All in one place.We run more than 35 hotels in Europe's best cities—and counting! YOUR TASKSYou are in charge of smooth operations of the reception team and provide great customer service to our guestsYou take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc.You act as a great host and create a memorable stay for our guestsYou are responsible for maintaining MEININGER quality standards in your areaYou are leading the front-of-house team together with your Assistant Hotel ManagerYou enjoy diverse working environment and are flexible to work weekdays, weekends, day-, evening- and night shifts YOUR PROFILEYou are a reception supervisor or a receptionist with 2+ years of experience in hospitality who is ready to take on a new exciting challengeYou possess an outgoing personality and enjoy working in a bustling dynamic environment performing a variety of tasksYou are a people person, you like helping others and creating unforgettable experience for our guestsYou enjoy working in a team, guiding and developing your team membersYou have good knowledge of a front office system (e.g. ASSD, Fidelio, SIHOT)You are fluent in English and any other languages are advantageous.WHAT MEININGER OFFERSHospitality CLA+ salaries and benefitsPension gap package2 days off for volunteering25 holidays + 5 bonus days (1 for each year you stay with us) + 9 bank holidaysRegular get-togethers, celebrations and occasional parties (winter and summer team events)Quarterly evaluation rounds to make sure you’re still happyPossibility to join M-goal projects to develop personal and professional skillsStaff nights and Friends and Family discountTravel expensesAccess to discount platform “BenefitsAtWork”The occasional opportunity to travel to support new openings or exchange programsAPPLICATIONWe are enthusiastic hosts as diverse as our guests. Feels like you?Please send us your CV. We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.STEP IN & EXPLORE us here: MEININGER Hotel AMSTERDAM AMSTELContact: Rafael De Santi (Assistant Hotel Manager)Remote Type:On Site